Job Description

Elevating the designer outlet experience and shaping the concept of destination shopping, McArthurGlen is Europe's leading owner, developer and manager of Designer Outlets. We currently manage 24 McArthurGlen Designer Outlets, many more than any other operator, across eight countries. Our centres are home to the most sought-after luxury, designer and high-street brands, internationally and nationally, offering the fashion-loving shopper year-round savings of 30 to 70% on the recommended retail price, all in an attractive and vibrant shopping environment close to major tourist hubs.

Core Responsibilities:

Ensure the guest experience & service is delivered as defined by guest service procedures and standards. Respond to and resolve customer enquiries & problems, promote centre service and work collaboratively with the team

Follow Standard Operation Procedures when carrying out daily guest services duties

Process McArthurGlen gift card transactions accurately

Record, coordinate and report relevant information efficiently and accurately, including lost & found property, rental services, tour groups

At all times act in the company's best interests and in the best interests of those entities which we represent

Requirements:

Have at least two years of experience in retail or front-line customer service

Have a positive attitude, excellent interpersonal and communication skills

Have good comprehension and problem-solving skills and the ability to clearly understand and address customer issues appropriately

Able to work independently as well as in a team

Organized, meticulous and reliable

Enjoy working in a fast-paced work environment

Have basic knowledge about Microsoft Word, Excel, Outlook and PowerPoint

Able to work a flexible schedule to meet the needs of the business, including weekday, weekend and holiday shifts

Able to work at least 3 days/week and 20-25 hours/week

Fluency in Mandarin is an asset

Please send your application to Inquiries.Vancouver@mcarthurglen.com

Job Type: Part-time

Pay: $19.00-$21.00 per hour

Expected hours: 20 - 25 per week

Additional pay:

Bonus pay
Benefits:

Dental care Extended health care
Schedule:

Day shift Evening shift Every Weekend Monday to Friday Morning shift Night shift Weekends as needed
Work Location: In person