Job Description

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The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, is conveniently situated in downtown Ottawa, steps from Parliament Hill with light rail transportation at the hotel's front door for easy access to many points of interest including festival venues. The hotel features 171 extended-stay guest rooms under the Homewood Suites by Hilton banner and 175 units providing short-stay accommodations under the Hilton Garden Inn banner and a total of 4,500 square feet of conference space, which includes our Tulip restaurant and bar, a pool and fitness facility.

Reporting to the Front Office Manager, the_

Guest Assistance Manager

_is responsible for ensuring the highest level of guest service and that standards are maintained for all positions within the Front Desk, Reservations, and Night Audit while on duty.

The Guest Assistance Manage also serves as a resource to the Front Office operations by providing assistance and direction as needed. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Qualities:

Professional in appearance and demeanor Dedicated to Customer Service Committed to Quality Patient and tolerant Reliable Friendly and engaging Outgoing personality Non Judgmental and unbiased

Job Duties :

Responsible for the Front Desk, Reservations, and Night Audit while on duty ensuring a smooth operation and the highest level of guest satisfaction. Coaches and mentor's employees. Creates an environment that allows employees to achieve job fulfillment. Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement. Effectively maximizes inventory levels during high occupancy/sold out nights. Manage 3rd party website bookings and inventory levels Knows all procedures for emergency and general crisis situation management. Maintains a high level of professionalism in all aspects of job performance. Consistently demonstrates a commitment to personalized guest service excellence. Complies with both Hilton & Concord Hospitality policies, procedures and standards. Performs any and all other tasks which are assigned by management.

Minimum Qualifications & Skills:

Excellent customer service Pleasant, courteous, empathetic, fast acting, professional, discreet, friendly Strong communication skills Able to remain calm, friendly, and professional under pressure Demonstrate organization and multi-tasking abilities Excellent team player Minimum of 2 years of previous Front Desk hotel experience Minimum of 1 - 2 years in a Supervisory capacity. Strong computer knowledge (experience with ONQ PMS/PEP program an asset) Hospitality or Tourism diploma/degree an asset Be able to work days, evenings, weekends and holiday shifts Bilingualism preferred (English & French)

Job Type:

Full-time

Benefits:

Extended health care Employee meal program Employee discount travel program
Job Type: Full-time

Pay: $57,373.00 per year

Benefits:

Dental care Discounted or free food Extended health care RRSP match Vision care Wellness program
Schedule:

8 hour shift
Experience:

Hotel Front Desk & some Night Audit: 3 years (preferred)
Work Location: In person