Group Sale And Tour Coordinator
Whistler, BC, Canada
Job Description
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The Aava Whistler Hotel is currently looking for it\xe2\x80\x99s new Group Sales & Tour Coordinator. At this time, the position will involve both Group Sales & Meeting training, as well as some work with the Front Desk and Reservations Team. Main Duties:
- A service and Sales oriented position, the Group Sales Coordinator will ensure that all client needs and requirements for all groups are attended and surpassed from inception to follow up
- Responsible for creating proposals and contracts for all market segments and or directed by the Director of Sales & Marketing
- Receive and convert incoming inquiries to achieve targets and maximize revenue
- Serve as an on-site Manager to assist with management of Service personnel to ensure implementation of events needs are timely and seamless; a willingness to roll up their sleeves is mandatory
- To meet and greet group leaders and work closely with groups to ensure completely satisfaction during their stay - requires a flexible schedule
- To follow up on groups after departure for feedback on the success of the group
- Prepare group resumes weekly to communicate with Operations with efficiency and clarity
- To ensure that all pertinent group details are maintained in the hotels shared drive and noted in the groups profile in Opera
- To complete other duties, as directed and required by the Director of Sales & Marketing and/or the General Manager from time to time
- Understand all aspects and processing of hotel reservations (creation, changes/modifications, cancellations, etc.)
- Processing all reservations, telephone enquiries, and email requests within a 24-hour period
- Accurate inputting of reservations or changes/modifications to existing reservations
- Entering rooming lists as requested by Sales Department
- Ensuring the automatic processing advanced deposits
- Identifying up selling opportunities
- Ensuring the correct minimum length of stay and deposit/cancellation policies are in place
- Ensuring excellent service levels are maintained at all times
- Tour Group duties will begin in early 2023 and can be discussed at a later date
- A dedicated customer service professional that is committed to the highest quality standards
- Excellent organizational and verbal skills. Pleasant telephone voice and manner required
- Ability to multi-task and handle the details of several projects simultaneously
- Creative problem solver and innovative thinker
- Minimum 2 years Hotel Sales experience preferred
- Proficiency in Microsoft programs, Google Docs., Micros Opera preferred
- Must demonstrate leadership ability and team motivation skills
- Must work well in high stress situations and maintain composure and objectivity
- Able to handle a flexible schedule, overtime and possibility of working 6-7 days a week during high season to accomplish project requirements
- Dental care
- Extended health care
- On-site parking
- RRSP match
- Wellness program
- 8 hour shift
- Monday to Friday
- Group Sales: 1 year (preferred)
- Hotel Guest Services: 1 year (preferred)
- Meeting & Banquets: 1 year (preferred)
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- French not required
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekend availability
- Bonus pay
- Commission pay
- Whistler, BC V8E 1J1: reliably commute or plan to relocate before starting work (required)
- Hotel: 1 year (preferred)
- Sales: 1 year (preferred)
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Job Detail
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Job IdJD2154897
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWhistler, BC, Canada
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EducationNot mentioned