Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You\xe2\x80\x99ll Be Doing

Reporting to the Director, Cards Acquisition Enablement, you will be managing and implementing the cards acquisition enablement roadmap for all consumer credit card products. You will be responsible for leading key cards acquisition back-office fulfillment processes across all channels and revenue enhancement strategies to maximize cardholder profitability and ensure CIBC remains competitive in the marketplace including: managing & monitoring key business metrics (application pend rates, manual approval rates, abandonment rates, and referred booking rates), evaluating and sizing new credit card sales opportunities, and identifying opportunities within existing back-office processes and systems for improvement and optimization.

As a member of the Cards Acquisition Enablement team, you will also be responsible for supporting enterprise projects with an Acquisition lens. As the Cards lead for these projects, you will be ensuring the implementation either maintains or improves the credit card acquisition experience overall and potentially leads to new account growth You will work with high performing, highly productive and diverse teams to successfully implement programs that drive revenue growth while maintaining a strong focus on client experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. You\xe2\x80\x99ll have the flexibility to manage your work activities within a hybrid work arrangement where you\xe2\x80\x99ll spend 1-3 days per week on-site, while other days will be remote.

How You\xe2\x80\x99ll Succeed

Strategic Planning - Lead the development and implementation of card acquisition strategies to achieve targets for all consumer credit card products. Identify and implement new opportunities for credit card to streamline our back-office fulfillment process and drive improvements to sales funnel. Determine feasibility and financial impact while contributing to CIBC\xe2\x80\x99s client experience objectives.

Leadership \xe2\x80\x93 Manage and own final accountability for client acquisition back-office fulfillment across channels and strategic plan and initiatives for all consumer credit card products. Continuously monitor and interpret business results against key performance targets to recommend growth initiatives.

Relationship Management \xe2\x80\x93 Collaborate with key partner stakeholders to ensure alignment with cards acquisition back-office fulfillment strategies being implemented. Establish rapport and work effectively with internal and external partners including Credit Card Services, Digital, Retail Channels,, Risk Management, Finance, Legal and Compliance, Sales Support, Marketing, Technology, other lines of businesses, and business partners.

Platform Management \xe2\x80\x93 Understand and be accountable for all change related to the systems which impact the acquisition of credit cards and back-office fulfillment processes

Process Management \xe2\x80\x93 Be knowledgeable on processes for the many channels where cards are sold, ensuring all are considered as it relates to back-office fulfillment and enterprise projects

Who You Are

You can demonstrate experience in strategic and business planning, business model development and marketing best practices. You have strong analytical skills and have a proven ability to execute net new initiatives. In-depth knowledge of Credit Card business, financial services, and product management experience will be strong assets

You act like an owner. You thrive when you\'re empowered to take the lead, go above and beyond, and deliver results.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\'s the right thing to do.

You\'re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

Values matter to you. You bring your real self to work and you live our values \xe2\x80\x93 trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-81 Bay, 25th Floor

Employment Type Regular

Weekly Hours 37.5

Skills Analytical Thinking, Data Analysis, Leadership, Market Research, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Strategic Objectives

CIBC