Job Description

Who is Effortless Admin

Effortless Admin is a fully web-based, multi-carrier, software solution, that provides employers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bring everyone together to work as effectively as possible. We are an expanding organization looking for motivated individuals who want to join us on our growth trajectory.

Why This Role Is Important To Effortless Admin

The Group Benefits Specialist will join Canada's top benefits administration technology and service provider. We are looking to add an enthusiastic customer-facing service team member to our fast-paced and dynamic environment working alongside our industry-leading development team. The ideal candidate will have a passion for serving our clients well, Canadian benefits administration experience and a desire to make a difference working alongside the rest of our client service team.



This position is a full time permanent position with a competitive compensation and benefits package.

This position is in-person, on-site in Edmonton, AB.

(Some of) What You'll be Doing

Supporting plan sponsors in the management of their benefit plans Assisting plan members in using our software and understanding their coverage Contributing meaningfully to our development team in continuously improving the software through user acceptance testing, bug identification and product refinement Expanding your abilities as a subject matter expert in employee benefits data Developing a level of comfort with a large number of benefits carriers, plans and contracts Working independently in completing daily tasks Providing an exceptional customer service experience, bringing greater understanding to the client and resolving any of their benefits questions Providing exceptional customer service by live chat, email and phone in English (and French, if bilingual)

What You'll Bring

Passion for customer service Desire to work in a team environment Canadian benefits administration experience is a requirement Ability to learn new technologies quickly Strong written and verbal communication skills Fluency in French is an asset but not required

What's in it For You

Work with the best minds in employee benefits, solving the most challenging data problems The opportunity to support a wide variety of clients in the employee benefits space while ushering in the future of employee benefits technology A collaborative team in a supportive, growth environment. A flexible company with personality and heart Company-paid opportunities for further education and personal development in industry relevant programs. Competitive compensation and robust benefits package




We welcome anyone eager to contribute to the best benefits administration solution in the industry. If this position interests you and you have prior experience in the benefits industry, please submit your resume and cover letter.