Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. : About the role: The Service Representative is responsible for servicing an in-force block of business as well as participating in the acquisition and installation of new business. This position is also expected to participate in project related activities to support region goals. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues What will you do?

• Provide day-to-day support and customer service to our Plan Administrators.
• Understand client wants and needs and take action to meet client needs.
• Arrange service calls with clients and meet face-to-face to discuss and promote Sun Life offerings and build positive client relationships.
• Train and educate Plan Administrators, Plan Members and Advisors on our E-Services and Administrative Practices.
• Prepare for and facilitate employee presentations, meetings and benefit fairs.
• Prepare revisions for plan design changes and implement new plan design changes.
• Manage target dates with clients and Advisors with respect to plan design changes.
• Participate in finalist presentations.
• Work closely with Implementation Team and new clients during the implementation process to successfully install new business.
• Build strong working relationships with other business and operational areas of Group Benefits.
• Share ideas with team members that could improve service delivery and processes.

What you need to succeed?

• Minimum of 5+ years group insurance experience is required
• Post- secondary education

• PC skills and knowledge of Excel, PowerPoint, & Word

• Excellent customer service skills.
• Ability to build strong working relationships.
• Excellent communication skills (both written and verbal).
• Excellent problem-solving skills.
• Strong knowledge of Group Benefits products and services.
• High Level understanding of the new sale and renewal process.
• Acquiring Leadership abilities.
• Ability to work independently.

Preferred skills:

• Effective negotiation skills.
• Experience in project management.

Unique Requirements:

• Driving is required: a valid driver's licence and access to a car are essential.
• Occasional overnight travel may be required

What’s in it for you:

• A friendly, collaborative, and inclusive culture
• An environment of continuous learning and improvement
• Pension, benefits, stock, and savings programs to help build and enhance your future financial security
• Flexible work environment including work from home options

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 48,100/48 100 - 78,600/78 600 Job Category: Sales - Client Relationship Management Posting End Date: 24/08/2022