Job Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. At Johnson Insurance, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.




About the role




We’re looking for a Group Benefits Administrator to join our growing team! Working within our Group Benefits team in our St. John's office, you will provide prompt, courteous and effective client service to individual Group Benefits Plan participants. You will address clients’ insurance requirements, using established procedures in a fast-paced computerized environment.
What you’ll do here:

• Provide accurate, professional, quality Customer Service to clients groups
• Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services
• Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service
• Actively contribute to a high performing and engaged Group Benefits team in a respectful team environment
• Handling written and verbal client inquiries regarding Group Insurance coverage and policies; communicating benefits and providing information on eligibility and coverage options
• Processing transactions and monthly reconciliation for insured
• Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly

Qualifications




What you bring to the table:

• Excellent verbal and written communication skills
• Critical thinker with high attention to detail and accuracy
• Great team player who can also work independently
• Solid sense of initiative and urgency and have a desire to take on more responsibility
• Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.
• Proven ability to multitask
• Effective prioritization and follow up with the ability to meet deadlines under pressure
• Good analytical, mathematical and problem-solving skills
• 3-5 years’ customer service experience
• Accident/Sickness license is not necessary but will be required within 6 months of employment
• Insurance industry and Contact Centre experience would be an asset

Here are a few reasons why others have joined our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A $350 annual wellness account that promotes an active lifestyle

Flexible Work Arrangements We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.




Closing Statement




We are an Equal Opportunity Employer If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada. This posting closes on August 30, 2022 at 11:59 PM, EST.