Job Description

Come and work on an awe-inspiring property with views of the Salish Sea and 22 acres of tranquil forest, the Grotto Spa voted #1 Spa in Canada, 2 award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive Resort recreation program, 3 kms of sandy beach and the warmest ocean swimming waters in Canada. Tigh-Na-Mara is a wonderful place to play and to work.

JOB SUMMARY

Reporting to the Spa Guest Services Manager, this position plays a key role in creating a welcoming and relaxing environment for every guest of The Grotto Spa. Responsibilities include greeting and assisting guests, coordinating appointments, supporting retail sales, and maintaining a clean, organized, and tranquil atmosphere throughout the Spa. Ideal candidates are friendly, detail-oriented, and passionate about delivering exceptional guest service in an renowned spa setting.

WHAT TIGH-NA-MARA OFFERS YOU!

Competitive wages and benefits. Comprehensive training and development opportunities Opportunities for internal growth and promotion Team Member perks and discounts for the resort, including Pines gift shop, Cedars restaurant, and the Grotto Spa! Access to all resort amenities (including pool and fitness facilities) A supportive and inclusive work environment The opportunity to work with our amazing team!
RESPONSIBILITIES

Greet and assist guests with warmth and professionalism, ensuring each visit exceeds expectations.

Coordinate and confirm spa appointments with accuracy and efficiency.

Provide knowledgeable information about spa services, products, and amenities.

Support retail sales by maintaining clean, organized, and visually appealing product displays.

Ensure all guest areas, including change rooms, lockers, and relaxation spaces, are clean, stocked, and ready for use.

Process payments and check-outs using the Spa's point-of-sale system, ensuring accuracy and clarity.

Answer phone inquiries promptly using the Grotto Spa standard greeting.

Maintain awareness of guest schedules and special requests to ensure personalized service.

Participate in team meetings and ongoing training to uphold the highest service standards.

QUALIFICATIONS

A genuine interest and appreciation for the benefits of spa therapies and the spa environment.

Excellent communication, organizational, and multitasking skills.

A positive attitude that contributes to a healthy, friendly, and supportive workplace.

Professional, polished, and approachable demeanor at all times.

Comfortable using computers and point-of-sale systems.

A collaborative team player who demonstrates reliability, flexibility, and initiative.

Previous experience in spa, wellness, or hospitality environments considered an asset.

Full Time, Varied, Days, Evenings, Weekends & Holidays

We offer competitive pay rates, opportunities for career growth, and a positive work environment in a DEI and sustainability focused environment. If you have a passion for hospitality and enjoy working in a fast-paced environment within a beautiful Oceanside location, we would love to hear from you. Apply now to join our team as a Spa Coordinator.

Please apply below with an up-to-date resume. No phone calls or in-person applications please.

Pay Rate

$18.00 per hour plus gratuities

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Flexible schedule On-site parking Paid time off Store discount Tuition reimbursement Vision care
Application question(s):

Are you at least 16 years of age? (yes/no) Are you within driving distance to Parksville, BC currently?
Work Location: In person