Ridder
At Ridder we work with passion alongside our customers to build a sustainable agri-food sector worldwide. As a key player in the international greenhouse industry, we develop and provide technical solutions that help growers produce food and flowers more sustainably. As an innovative family-owned company, we've been supporting our customers for over 70 years with a dedicated team of 350 employees from around the globe. In North America, we have offices in the USA, Canada, and Mexico.
Position Summary
Are you recently out of school and looking to start your career in a technical and customer focused environment? Ridder Canada is looking for a Greenhouse Helpdesk Automation Technician to join our team in Leamington. In this role, you will be the first point of contact for incoming technical questions from customers, dealers, and partners. You will support our service team with coordination and follow-up and grow your skills to eventually become a Service Technician.
This is a great opportunity for someone who enjoys solving problems, helping customers, and learning about technical systems in the greenhouse industry.
Your responsibilities:
Receive and respond to incoming service calls, emails, and other technical inquiries.
Document service requests and assign them to the appropriate technician.
Track progress, follow up on open cases, and communicate with customers.
Help with scheduling service visits and preparing documentation.
Learn about Ridder's automation and (climate) systems for greenhouses.
Support logistics for service parts, returns, and warranty cases.
Work closely with the service and sales teams to ensure customer satisfaction.
What we are looking for:
Recent graduates of controls technician /Instrumentation program, or related, are encouraged to apply.
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