Job Description

The Golf Retail Supervisor will be responsible for working closely with the Golf Retail Manager to ensure the day to day successful operation of the golf retail department of the golf division. The Golf Retail Supervisor will be responsible for leading the day to day functioning while working in the retail golf operation to ensure the successful operation of the golf retail department. The successful candidate will have strong communication and organizational skills and is comfortable making quick and creative decisions, and exceeding guest expectations while demonstrating a high level of responsibility for their own actions.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Duty meal in our Bean on the Green staff cafeteria
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness center/spa/golf
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

Reporting to the Golf Retail Manager - Responsibilities and essential job functions include but are not limited to the following:

• Be an integral part of the Golf Division leadership team - attending meetings, events and contributing to the culture and performance of the overall group.
• Consistently offer professional, engaging and friendly service
• Provide leadership, training and guidance with the direction of the Golf Retail Manager to the golf retail associates in the retail department and ensure opening and closing duties are completed efficiently.
• Ensure colleagues are in accordance with grooming standards (including appropriate uniform) and performance expectations and discipline or recognize appropriately.
• To make sure the operation and guest experience is the focus
• Ensure a seamless guest experience and provide adequate recovery when required
• Makin sure the retail colleagues are utilizing golf accessories book to use scanner for all sales to minimize errors and maximize efficiency
• Ensure operations are set-up consistently each day and ready for opening on time and closed each night in a safe and secure manner.
• To make sure all golf retail associates are well versed on product knowledge and sales techniques
• With guidance from the Retail Golf Manager be responsible for merchandising and restocking
• Daily recording of guest issues, golf cart damage/performance issues, and provided every evening to management in a detailed pass-on.
• Manage day of labor needs reducing shifts as business dictates.
• Communicate effectively with the Golf Retail Manager in regards to guest and colleague issues and operational deficiencies and opportunities
• With guidance from the Golf Retail Manager making sure the retail department and retail experience of our members and guests. (look, feel, timeliness of service, execution, signage and safety).
• Be accountable to the rental fleets programs ensuring each set of clubs and golf cart are in proper working order, clean and complete prior to guest usage and are properly signed in/out
• Perform daily line-ups with staff and ensure key Daily Birdie information and GEOs for the day are shared
• Actively ensure that merchandise standards are being maintained to ensure retail goals are met
• Working with the Golf Retail Manager help roll out all staff incentives and focus on staff appreciation
• Ensure operation areas are kept clean and safe at all times and the execution of inclement weather and wildlife policies is activated when required
• Constant standing and walking throughout shift
• Able to lift 50 lbs (heavy golf bag, retail boxes) and carry for up to 100 yards
• 80% of Shift is Computer work looking at a monitor
• Repetitive tasks and movements
• Other duties as assigned

Qualifications:

• Previous experience in a similar role in the golf business.
• Prior supervisory experience an asset.
• Valid Driver's Licenses and updated drivers abstract
• Able to work flexible hours (early morning, evening and occasional split shifts)
• Proficient in computer Programs (Microsoft Word and Excel, Reservation and POS systems). Experience using Golf Concept software is an asset.
• Excellent written and verbal skills with a high attention to detail required
• Ability to deal with high-pressure situations in a fast-paced environment
• Solutions-orientated, strong interpersonal skills and problem solving techniques
• Highly motivated, career-minded team player who is guest driven with a passion to continually exceed expectations and anticipate needs
• Business Degree or Diploma in a recognized Professional Golf Management is an asset

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit

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