Job Description

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada\xe2\x80\x99s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It\'s the perfect work/life combination.



Golf Retail Associate

The Golf Retail Associate will be responsible for merchandising and selling product in the Golf Shop in addition to checking in our guests and members for their tee time reservations. We are looking for a polished and professional candidate with strong customer service skills, who is motivated and driven to sell, and is comfortable making quick and creative decisions in a face-paced environment.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500- lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program \xe2\x80\x93 exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort\xe2\x80\x99s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Automatically added to our resort\xe2\x80\x99s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

• over 5,000 properties with Accor

What you will be doing:

Reporting to the Golf Operations Manager and Retail Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Checking in individual guests, tours, groups and members for tee time reservations
• Utilizing a point of sale system to handle tender and accurately process credit card and account charges
• Responsible for balancing and maintaining cash float and adhering to our accounting policies
• Maximizing retail profits through effective sales techniques , product knowledge and inventory controls
• Administer golf rental club and rental shoe sign-off forms for individual and group events
• Ensure the Golf Shop is professionally merchandised, fully stocked and organized at all times
• Maintain a clean work environment including check-in counter, floor and display spaces
• Assisting Golf Reservations with answering the telephone and booking and modifying reservations
• Be accountable to the rental fleets programs ensuring each set of clubs and golf cart are in proper working order, clean and complete prior to guest usage and are properly signed in/out
• Complete opening and closing tasks for the Golf Shop
• Display confidence in decision making, a natural ability to empathize and relate to our guests, and ability offer creative and appropriate alternatives when required
• Other duties as assigned

Qualifications

Qualifications:

• Previous retail and/or merchandising experience is an asset
• High School diploma
• Interest in becoming or have already entered the CPGA Apprentice or Candidate program
• Class 5 Drivers License and updated drivers abstract
• Proficient in computer skills (reservation and POS systems)
• Able to work flexible hours (early morning, evening and occasional split shifts)
• Ability to deal with high-pressure situations in a fast-paced environment
• Highly motivated and guest driven with a passion to continually exceed expectations and anticipate needs
• Proactive with a demonstrated eye for detail and the ability to manage multiple functions
• Solutions-orientated, strong interpersonal skills and problem solving techniques

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit .

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