Job Description

:
What will you do?

• Provide technical assistance to Schneider Electric customers of Remote Operations products
• Connect to customer machines/sites remotely to assist with troubleshooting and determining where the customer difficulty lies
• Simulate customer setup
• Escalate product defects and usability improvements to senior support agents and developers
• Develop sample programs and product configurations to demonstrate product capabilities to customers

• Provide occasional afterhours on-call support /adaptable work schedules may be needed

Qualifications:
What qualifications will make you successful?


We know that skills and competencies manifest themselves in different ways and can be based on your life experience. If you don\'t necessarily meet all the requirements listed, we still encourage you to apply for the position.

• Engineering degree, Electronics Engineering or Instrumentation diploma
• Familiarity with some of: TCP/UDP, Modbus, DNP3, MQTT, OPC DA, HDA, and UA protocols, OSI model, etc
• Scripting languages such as VB Script and Python
• Being able to read log files
• Experience in diagnosing communication networks
• Understanding of virtual environments \xe2\x80\x93 virtual machines, virtual applications
• Basic knowledge of IIS
• Essential Cybersecurity and being able to understand the IT perspective
• Attitude of excellent customer service
• Open to new technologies and techniques
• Ability to work under pressure, in a team as well as independently
• Strong written and oral English

The secret sauce

• Exposure to industrial programming languages such as 61131 or 61499
• Exposure to cloud and cybersecurity
• Global cultural awareness
• Fluency in written and oral French

What\'s in it for me?

• 
  Flexibility: With our Global Flexibility at Work policy, we empower our employees to work flexibly and to manage their unique life and work in the way that works best for them. We embrace agile, flexible and smart ways of working for our people \xe2\x80\x94 to support higher performance, greater inclusion and well-being, and stronger resiliency. Working part-time or from the comfort of your home are just a few of the choices you can make when you need most. We work in a hybrid setting (exact configuration will be discussed with the Manager) and the rest of time with customers and/or collaborating with peers and partners at our office.
• Career Development: We empower our people to grow and learn every day, developing new skills and building careers for today and tomorrow.
• Inclusive Environment: At Schneider Electric, diversity is an integral part of our history, culture, and identity. By embracing difference, Schneider Electric builds a culture of respect where everyone feels safe to be their authentic selves. We are 100% committed to inclusion and our policies reflect this commitment to our employees.

• Great Benefits: Schneider Electric Canada offers an inclusive benefits package to support our employees such as flexible work arrangements, paid family leave, group pension match, well-being programs, holidays & paid time off, recharge breaks, employee share ownership plan and more. Learn more: http://se.com/ca/careers.
• We are looking for positive, self-motivated, passionate people with a keen desire to work in an exciting, energetic, team-based design environment to help us develop next generation technologies to empower and connect our products to each other, and to our customers.

Let us learn about you! Apply today.


#LI-Hybrid

About Our Company:
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.


\xe2\x82\xac34bn global revenue
128 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D


You must submit an online application to be considered for any position with us. This position will be posted until filled


It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.