Job Description

Gift Shop & Tour Guide Coordinator

We preserve the rich history of Parkwood National Historic Site, while educating visitors on the McLaughlin family legacy. More than a museum, Parkwood is a living story that offers the community extraordinary experiences that embrace the past and inspire the future

Position Summary

Do you love ensuring that everyone who visits Parkwood has the best experience possible? Reporting to the Executive Director, the Gift Shop & Tour Guide Coordinator is responsible for ensuring that visitors to Parkwood have the best possible experience while they are in the Gift Shop. It also includes scheduling and supervising of the Tour Guide staff and volunteers, guest surveys and logistics as they relate to visitors and Tour Guides. In this role, you will be responsible for developing, implementing, and managing a program to ensure this directive is met.

Tour Guide Duties

Implement a cleaning program for Tour Guides to ensure the Carriage House, washrooms, lobby, McLaughlin Room and Gift Shop are always tidy and clean

Scheduling and supervising all tour guides (volunteer & paid)

Ensure communication from the Tour Guides, volunteers and the office is ongoing and clear as it relates to Tours, Gift Shop, etc.

Research and lead customer service focused trainings for the Tour Guides and Volunteers to help ensure a first-class experience for visitors

Providing tours to guests when scheduled

Training all tour guides and volunteers on all Parkwood Tours and Gift Shop duties

Responsible for hiring and training new Tour Guides, Gift Shop team members and Volunteers

Key Liason between Tour Guides, Volunteer Tour Guides and the Office

Gift Shop Duties

Ensure gift shop is clean, stocked and restocked as needed

Merchandising the gift shop to showcase products

Ensuring all team members understand and are familiar with product knowledge

Support with Social media Coordinator requirements

Support with the implementation and ongoing management of the POS and Ticketing Program

Support with the includes physical inventory count once per year

Support with pricing & coding new gift shop items

Relay ideas for merchandise requests from visitors

Prepare Gift Shop for upcoming events to ensure there is a cleanly and welcoming environment in addition to ensuring space are ready (tables, chairs, cleanliness, etc)

Oversee implementation of the POS and on-line ticketing system

Researching new trends on local vendors to ensure variety in the Gift Shop

Marketing Ideas to showcase and create awareness for the Gift Shop

Guest Services Duties

When necessary develop and create Guest Satisfaction Surveys, tracking and reporting on results, which includes creating and implementing strategies from these learnings

Research like organizations and industry trends to ensure we are on the cutting edge of the best possible guest experience tools

Manage and respond to initial complaints/inquiries as they relate to the guest experiences

Other Duties as Assigned

Support filming onsite as required

Other duties as assigned

Gift Shop & Tour Guide Coordinator Qualifications

2+ years of retail and merchandising equipment

2 + years of supervising a team

Flexible schedule

Professional demeanor

Gift Shop & Tour Guide Coordinator Core Skills

Problem solving & creative thinking

Multitasking and exceptional time management

Organization with a key focus on deadlines

Budget Management

Exceptional Customer Service and attention to detail

Professionalism

270 Simcoe Street North | Oshawa, Ontario | L1G 4T5 | 905-433-4311 www.parkwoodestate.com | Charitable Registration # 119250181 RR0001

Job Type: Fixed term contract

Pay: From $42,000.00 per year

Benefits:

Flexible schedule Mileage reimbursement On-site parking Paid time off Store discount
Experience:

supervisory: 1 year (required) retail : 1 year (preferred)
Work Location: In person