The Canadian Museum of Immigration at Pier 21 continues its tradition of welcoming newcomers to Canada. The Welcome Home to Canada (WHTC) program is a six month employability program for new immigrants to Canada. If you are an unemployed or underemployed immigrant and facing barriers to meaningful employment this program may be an option for you. Why should you apply? Finding meaningful work in a new country can come with multiple challenges including non-transferable credentials, lack of Canadian experience, lack of professional networks and linguistic barriers. By participating in the six month program you will gain work experience, improve your communication skills, build and expand your professional network which will help create more career options and increase your confidence, optimism and hope about your future in Canada. About the program The program offers you:

• A six month work term at the Canadian Museum of Immigration at Pier 21
• Mentorship and one-on-one supervision
• English language training through the Communications in the Workplace course offered in partnership with Immigrant Services Association of Nova Scotia ISANS
• Job search, resume and cover letter writing, and interview preparation training
• Professional development and network-building opportunities
• Possibility of a two week work placement opportunity with a second employer
• Opportunities to participate in a Job Fair or a networking event

Job Title: Gift Shop Assistant Duration: 6 months from May 15, 2023 to October 15, 2023 Wages: $16.65 per hour Reports to: Retail Sales & Product Development Manager Hours: 37.5 hours a week with two (2) paid rest periods of 15 minutes and one 30 minute unpaid lunch break each day. As the Museum operates 7 days a week, the workweek includes Saturdays and/or Sundays and irregular hours (evenings, weekends) Application Deadline: 5pm on April 21, 2023 Program eligibility

• You must be either a permanent resident of Canada, Canadian citizen born outside of Canada (this means you have immigrated to Canada and have become a Canadian citizen) or a protected person as defined in Section 95 of the Immigration and Refugee Protection Act who is legally entitled to work in Canada and Nova Scotia

AND

• You are unemployed or underemployed and facing barriers to employment such as lack of previous Canadian work experience, foreign credentials, language barriers or lack of professional networks.

Position Summary The Gift Shop Assistant will be responsible for assisting with the receiving, stocking, display and sales of gift shop merchandise. We are looking for a salesperson who will bring innovation, creativity and enthusiasm to the Pier 21 Gift Shop team. Under the direction and mentorship of the Retail Manager and Coordinator, your day is spent meeting daily sales goals, becoming an expert on our products, answering customer questions, acting as an unofficial tour guide, and keeping the sales floor tidy and welcoming. Responsibilities:

• Attend staff meetings and other Pier 21 information/training sessions
• Assist customers with the selection of items for sale
• With support, accurately process cash and credit card sales
• Assist with the monitoring of inventory and restocking of shelves
• Wrapping of customer merchandise
• Assist with receiving, unpacking and pricing of new merchandise
• Become knowledgeable about gift shop items available
• Direct visitors to various other areas in the museum

Skills Required:

• Ability to interact pleasantly with customers and staff and effectively respond to customer inquiries
• Ability to provide service during times of high customer volume
• Ability to follow instructions and work with minimal supervision
• Web design experience, particularly on the Shopify platform.

Competencies

• Customer Focus - knowledge and ability to provide high levels of service to both internal staff and external customers, leading to high customer satisfaction and established relationships.
• Communication - knowledge of various communication methods, and the ability to present and receive information in the most appropriate and effective matter.
• Problem Solving - knowledge of problem-solving and decision-making techniques, and the ability to generate solutions to problems, then decide on a course of action.
• Adaptability - knowledge and ability to effectively manage ones\xe2\x80\x99 own behavior and positively influence the actions of others during times of change, stress or uncertainty.
• Integrity and Trust - ability to operate with a high degree of honesty and openness, such that respect and trust is earned by coworkers and customers.

Physical Demands:

• Ability to stand for moderate duration
• Ability to bend, stretch, and reach shelves

For further information on the Welcome Home to Canada Program please visit https://pier21.ca/about/welcome-home-to-canada. How to apply:

• Send your cover letter and your resume to John Murray, Human Resources Manager at jmurray@pier21.ca
• In your cover letter, please tell us how you meet the program eligibility.

This position is included within the Bargaining Unit under the Collective Agreement. As a condition of employment, the successful candidate for the position will be required to become a member of the Service Employees International Union Local 2, Brewery General and Professional Workers Union. All Employees covered by the Agreement shall pay Union dues as established by the Union. Job Types: Full-time, Fixed term contract
Contract length: 6 months Salary: $16.65 per hour Benefits:

• On-site parking

Day range:

• Monday to Friday
• Weekend availability

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift

Work Location: One location Application deadline: 2023-04-21
Expected start date: 2023-05-15