Gestionnaire des Installations, Operations de Centre de Donnees
Superieur hierarchique
: Directeur, Operations et Conformite des Centres de Donnees
Resume du poste
Le/la gestionnaire des Installations est responsable de l'exploitation sure, fiable et efficace du ou des sites qui lui sont assignes. Ce role supervise les operations quotidiennes, la surveillance des systemes critiques, la securite, la conformite et la prestation de services aux clients. Il dirige l'equipe sur place, assure la disponibilite des systemes critiques et agit comme point d'escalade principal pour les questions techniques, operationnelles et de securite.
Responsabilites principales
Gestion des installations
Diriger les operations quotidiennes du centre de donnees en veillant au maintien et au bon fonctionnement des infrastructures critiques.
En collaboration avec le Gestionnaire, Ingenierie et Construction des Centres de Donnees, coordonner la maintenance preventive des systemes electriques, de refroidissement et de secours afin de maximiser la disponibilite.
Encadrer et soutenir le personnel sur site, etablir les priorites et fournir des conseils pour le depannage.
Surveillance et intervention
Surveiller les systemes critiques (energie, refroidissement, generateurs, UPS, reserves de carburant) pour assurer leur performance operationnelle.
Agir comme premier intervenant lors des alarmes et escalades, y compris en cas d'urgence hors heures normales.
Suivre, documenter et rapporter la performance des systemes, en identifiant les tendances et les risques.
Securite et conformite
Veiller au respect des protocoles de securite, y compris la protection incendie et les procedures d'urgence.
Collaborer avec le Gestionnaire, Operations et Conformite, pour preparer et maintenir les preuves requises aux audits SOC2 et autres audits de conformite.
Promouvoir une culture de securite aupres du personnel et des sous-traitants.
Service client et gestion des taches
Gerer et repondre aux demandes operationnelles des clients de maniere professionnelle et dans les delais.
Assigner, suivre et cloturer les taches internes et externes selon les echeanciers etablis.
Logistique et coordination
Superviser la reception, l'expedition et la gestion des stocks pour l'equipement et les consommables du site.
Coordonner avec les autres gestionnaires de site afin d'harmoniser les procedures d'urgence et de reprise apres sinistre.
Securite du site et gestion des bureaux
Gerer la videosurveillance (CCTV), le controle d'acces et l'ensemble de la securite du site.
S'assurer que les bureaux et espaces communs (y compris la cuisine) demeurent approvisionnes, propres et accueillants pour le personnel et les visiteurs.
Qualifications et competences
Experience pertinente en gestion de centres de donnees ou d'infrastructures critiques (atout).
Connaissance des systemes de batiments (refroidissement, electricite, UPS, generateurs, systemes de carburant).
Experience des cadres de conformite (SOC2 ou autres) un atout.
Solides competences en leadership et en gestion d'equipe.
Excellentes habiletes en communication, organisation et service a la clientele.
Capacite a gerer la logistique, les inventaires et la coordination avec les fournisseurs.
Familiarite avec les systemes de controle d'acces et CCTV (atout).
Permis de conduire
La personne doit etre autorisee a travailler au Canada
Profil recherche
Sens du detail et approche proactive axee sur la prevention.
Capacite a garder son calme et a prendre de bonnes decisions en situation d'urgence.
Style de leadership collaboratif et axe sur le travail d'equipe.
Fort sens des responsabilites et de l'appropriation.
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Job Title:
Facility Manager, Data Center Operations
Reports to:
Manager, Data Center Operations and Compliance
Position Summary
The Facility Manager is responsible for the safe, reliable, and efficient operation of their assigned facility-ies. This role oversees day-to-day operations, critical systems monitoring, safety, compliance, and client service delivery. The Facility Manager leads the on-site team, ensures uptime of critical systems, and acts as the primary point of escalation for technical, operational, and security matters.
Key Responsibilities
Facility & Operations Management
Lead daily operations of the data center, ensuring critical infrastructure is maintained and operational.
In collaboration with the Manager, Data Center Engineering and Construction, coordinate preventive maintenance of electrical, cooling, and backup systems to ensure maximum uptime.
Supervise and support on-site personnel, assigning priorities and providing guidance on troubleshooting.
Infrastructure Monitoring & Response
Monitor critical systems (power, cooling, generators, UPS, fuel reserves) to ensure operational performance.
Act as first responder to alarms and escalations from staff, including after-hours emergencies.
Track, document, and report system performance, identifying trends and risks.
Safety & Compliance
Ensure compliance with safety protocols, including fire protection and emergency response procedures.
Collaborate with Manager, Data Center Operations and Compliance to prepare and maintain evidence for SOC2 and other compliance audits.
Promote a safety-first culture among staff and contractors.
Client Service & Task Management
Manage and respond to client operational requests in a timely, professional manner.
Dispatch and track internal and external tasks, ensuring resolution within agreed timelines.
Logistics & Coordination
Oversee receiving, shipping, and inventory management for site equipment and consumables.
Coordinate with other site managers to align on emergency procedures and disaster recovery protocols.
Site Security & Office Management
Manage CCTV surveillance, access control, and overall site security posture.
Ensure office and common areas (including kitchen) remain stocked, clean, and welcoming for staff and visitors.
Qualifications & Skills
Proven experience in data center or critical infrastructure management preferred.
Strong knowledge of facility systems (cooling, power, UPS, backup generators, fuel systems) an asset.
Experience with SOC2 or other compliance frameworks an asset.
Strong leadership and people management skills.
Excellent communication, organizational, and client service skills.
Ability to manage logistics, inventory, and vendor coordination.
Familiarity with CCTV and access control systems an asset.
Driver's license
Must be authorized to work in Canada
Desired Attributes:
Detail-oriented, with a proactive and preventive approach to management.
Calm under pressure, capable of effective decision-making in emergencies.
Collaborative, team-focused leadership style.
Strong sense of accountability and ownership.
Job Type: Full-time
Pay: $67,000.00-$97,000.00 per year
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Work Location: In person
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