Job Description

Gerant de la boutique (40 heures par semaine)

En tant que gestionnaire de la boutique, vous integrez les pratiques de leadership de Lush dans

toutes les facettes de vos interactions avec la clientele, le reste du personnel et les operations :

soyez authentique, faites preuve de curiosite, dirigez avec assurance, adaptez-vous et evoluez,

cultivez le talent et soyez determine.e.



Les gestionnaires de la boutique soutiennent le domaine de la vente au detail et relevent de leur

leader de marche. En tant que gestionnaire, vous etes responsable de la gestion des budgets et

du depassement des ventes tout en creant un environnement propice a l'excellence

operationnelle et a une bonne experience pour la clientele et le personnel. Vous etes

responsable de votre propre developpement : vous evaluez votre performance, demandez de la

retroaction, cherchez des ressources et des occasions pour ameliorer vos aptitudes, vos

connaissances et vos competences.

Responsabilites

Ventes et experience client :

Service a la clientele : collaborer avec votre equipe sur des plans pour depasser vos
objectifs de vente quotidiens et assurer une experience client unique et inclusive qui

permet a chaque personne de se sentir accueilli.e, ecoute.e et satisfait.e.
Faire grandir la marque : eduquer la clientele et le personnel a propos de nos valeurs en
tant que marque et expliquer notre position sur les tests sur les animaux, les

cosmetiques les plus frais, les achats ethiques, les produits 100 % vegetariens, les

produits faits a la main et les produits nus.
Passion pour les produits : ameliorer la connaissance des produits en apprenant et en
faisant constamment des recommandations eclairees qui repondent aux besoins de la

clientele.
Augmenter les ventes : demontrer un sens aigu des affaires et une comprehension de
vos indicateurs et de vos rapports en creant et en mettant en oeuvre des plans d'affaires

qui correspondent a la strategie d'affaires nord-americaine pour atteindre des objectifs a

court et a long terme qui ameliorent les indicateurs de performance et atteignent les

objectifs de vente.

Participation a l'equipe :

Pratiques de leadership et developpement du personnel : demontrer les pratiques de
leadership et encadrer et perfectionner votre equipe dans sa carriere en creant des

plans de perfectionnement, en encourageant l'apprentissage au moyen des outils Lush,

en offrant du coaching au besoin et en offrant du feedback constructif pour inspirer et

motiver.
Diversite, equite, inclusion et appartenance : vous engager activement a maintenir une
equipe diversifiee et a creer un environnement inclusif en priorisant les initiatives et la

formation de diversite, d'equite, d'inclusion et d'appartenance. Collaborer activement

avec votre equipe a des solutions qui favorisent l'equite et l'appartenance.
Engagement et performance : prendre en compte l'analyse, l'experience et le point de
vue lors de la prise de decision au sujet des preoccupations liees a la performance et

creer des plans d'action pour ameliorer l'engagement du personnel en faisant preuve

d'empathie et en prenant en compte les situations et les defis personnels lorsque vient

le temps d'aborder des preoccupations liees a la performance.
Recrutement et selection : former des equipes ayant un melange approprie et diversifie
de styles, de perspectives et d'experience et experimenter et demontrer des pratiques

d'egalite des chances en matiere d'emploi en assurant la transparence et l'equite dans

le processus d'entrevue et de promotion et en aidant le personnel a se developper et a

se perfectionner dans leur carriere dans la vente au detail.

Excellence operationnelle :

Politiques et procedures : prioriser la conformite des boutiques et vous assurer que votre
personnel a suivi la formation et respecte les normes de l'entreprise concernant le temps

et les presences, les pauses et les repas, l'integrite des produits, le milieu de travail

respectueux, les lignes directrices anti-harcelement et anti-discrimination, les protocoles

de sante et de securite, et la communication quotidienne, tout en respectant votre

budget.
Stock et inventaire : vous assurer que votre equipe est formee et outillee pour respecter
les normes de la fraicheur et gerer les commandes pour vous assurer que les bons

produits, dans les bonnes quantites, sont dans la boutique au bon moment. En utilisant

les outils de declaration des stocks, creer et mettre en oeuvre des plans d'action pour

gerer les commandes, les stocks et les dechets, tout en respectant votre budget.
Normes visuelles et mise en marche : creer et mettre en oeuvre des plans de mise en
marche pour ameliorer vos indicateurs de performance et former et gerer votre equipe

en faisant la promotion d'un environnement de travail propre et harmonieux. Suivre les

normes du design et de la mise en marche pour offrir une experience client uniforme et

augmenter les ventes.
Horaires, temps et presence : vous assurer que le bon nombre d'employe.e.s ayant les
bons niveaux de competence sont prevu.e.s aux heures de pointe et que les pauses et

les repas sont attribues et consignes de facon appropriee pour assurer le bien-etre du

personnel et l'exactitude de la paie, tout en respectant votre budget de main-d'oeuvre.

Qualifications

Requises :

de trois a cinq ans en gestion dans le domaine de la vente du detail; competences solides en RH pour l'embauche, la planification, la formation, la resolution
de conflits et la gestion du rendement;
excellentes competences d'ecoute et de communication; excellentes competences d'analyse, esprit critique et resolution de problemes; excellentes competences d'organisation et de gestion du temps; solides competences en matiere de service a la clientele, de supervision et de vente; connaissances et interet envers les soins pour la peau, les cosmetiques naturels et les
entreprises ethiques;
capacite a travailler a des heures flexibles pour repondre aux besoins de la boutique, y
compris les jours feries, les soirs et les fins de semaine.

Privilegiees :

experience des modeles de service a la clientele bases sur la consultation; capacite a developper et a former le personnel grace a un encadrement et une
retroaction positifs;
maitrise d'Excel, de la suite Microsoft et capacite d'adaptation a d'autres systemes, au
besoin;
solide experience en developpement de carriere dans le domaine de la vente au detail;
experience en collaboration interculturelle et formation en equite, diversite et inclusion

(EDI) ou en justice sociale;
maitrise de l'anglais, de l'espagnol, ou d'autres langues.

Position:

Store Manager


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Ever wondered what it's like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within

Shop Manager

As a Shop Manager, you bring Lush's Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.



The Shop Manager supports the Lush retail business and reports to their Market Leader; as Shop Manager you are responsible for managing budgets and exceeding sales while creating an environment for strong customer experience, staff experience and operational excellence. You own your development: assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities.

Responsibilities:

Sales & Customer

Experience:

Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day. Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives. Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need. Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals.

Team Leadership:

Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates. Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging. Engagement and Performance: balances analysis, experience, and perspective when making decisions about performance concerns and creates action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns. Recruitment and Selection: forms teams with appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers.

Operational Excellence:

Policies and Procedures: prioritize shop compliance and ensure your staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within your budget. Stock and Inventory: Ensure your team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times; using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within your allocated budget. Visuals and Merchandising: Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales. Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy, while staying within your labor budget.

Qualifications:

Required:

3-5 years managing in a retail environment. Strong HR skills in hiring, scheduling, training, conflict resolution and performance management Excellent listening and communication skills Excellent analytical, critical thinking and troubleshooting skills. Excellent organization and time management skills Strong customer service, supervisory and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Preferred:

Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback. Strong record of accomplishment of developing retail staff careers. Proficient in excel, Microsoft suit, and adaptable to other systems as required. Experience in cross cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages
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At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.

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Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

Best of luck on your job search, and don't forget to follow us to learn more!

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here.

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Metis peoples.



Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.