Job Description

What to Expect

Tesla Collision est a la recherche d'un professionnel energique ayant fait ses preuves en matiere de gestion du personnel et des processus pour travailler sur l'une des marques de vehicules les plus progressistes au monde. Le responsable du centre de collision est le chef des equipes de l'atelier de collision. A ce titre, vous serez charge de diriger une equipe de techniciens motives tout en offrant une experience de service impeccable en obtenant d'excellents resultats et en assurant l'efficacite operationnelle dans nos centres de collision. Ce poste requiert une bonne comprehension des systemes de production et du flux de travail de l'atelier de carrosserie, ainsi que l'utilisation de processus de reflexion critique et d'analyse des causes profondes.


Tesla Collision is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. The Collision Center Back of House Manager is the leader of our collision shop floor teams. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering operational efficiency in our collision centers. This position requires a clear understanding of production systems and collision shop workflow, utilizing critical thought processes and root cause analysis.

What You'll Do

Assurer une supervision et un encadrement efficaces des employes techniques designes afin d'atteindre les objectifs fixes en matiere de qualite et de rendement des services. Tenir a jour les registres et les inventaires de l'atelier. Gerer la fluidite du travail dans le centre de collision Servir de chef de processus pour les activites de l'atelier, en veillant a ce que les normes de travail soient definies et ameliorees de maniere systematique avec l'aide des techniciens et du reste de l'equipe du centre de collision. Diriger, encadrer et developper une equipe de techniciens tres motives Veiller a ce que les normes de travail et les procedures d'ingenierie disponibles soient a jour et exactes, et a ce que tout le travail soit effectue conformement a cesnormes afin de garantir une qualite maximale. Veiller a ce que tous les employes respectent les regles de securite et le programme de securite du centre de collision Travailler avec les employes pour resoudre les problemes techniques et personnels. Programmer les employes de maniere a repondre efficacement aux besoins en matiere de reparation des carrosseries et a garantir des vacances et d'autres conges conformes aux politiques de l'entreprise Selectionner les membres de l'equipe et s'assurer qu'ils recoivent la formation requise. Organiser regulierement des reunions de developpement individuelles avec les membres de l'equipe afin de faciliter leur developpement professionnel et de les aider a progresser dans leur carriere. Surveiller les besoins en formation de l'equipe et des individus et coordonner la formation si necessaire en partenariat avec les ressources de l'equipe de formation Assurer une communication quotidienne efficace afin que tous les membres de l'equipe poursuivent les memes objectifs. Communiquer aux employes tous les problemes qui affectent le centre de service et l'organisation generale du service Travailler en partenariat avec le responsable des collisions pour developper la production de l'atelier en vue d'atteindre les objectifs de l'entreprise. Effectuer d'autres taches confiees par le directeur de la division Collision pour soutenir l'activite


Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the collision center Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from collision technicians and the rest of the collision center team. Lead, coach and develop a highly engaged team of technicians Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the collision center's safety program Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet collision repair needs and to ensure vacation and other time off consistent with company policies Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in charge your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business

What You'll Bring

7 a 10 ans d'experience dans le domaine de la collision prefere Experience prealable en matiere de leadership dans un secteur axe sur la collision, de preference Capacite a respecter les delais et a rendre compte de la qualite et de la quantite. Capacite a gerer des taches multiples avec des priorites concurrentes, a etablir et a atteindre des objectifs. Capacite a diriger des activites de resolution de problemes en groupe et a mettre en place des solutions Capacite a interagir efficacement avec les clients, le cas echeant Excellentes competences en matiere de relations interpersonnelles et de communication et capacite a travailler selon un horaire flexible, y compris le soir, les week-ends et les jours feries Une a trois annees d'experience de supervision industrielle ou de leadership similaire sont preferables. Experience de Microsoft Office, comprehension des devis de reparation Permis de conduire valide de preference


7-10 years Collision technical aptitude or experience is preferred Prior leadership experience in a collision-focused industry preferred Ability to meet deadlines and be accountable for quality / quantity. Able to manage multiple tasks with competing priorities, establish and achieve goals. Ability to lead group root cause problem solving activities and rapidly develop countermeasures Able to effectively interact with customers as required Excellent interpersonal and communication skills with ability to work a flexible schedule, including evenings, weekends and holidays One to three years of industrial supervisory or similar leadership experience preferred. Experience with Microsoft Office, understanding of repair estimates Valid driver's license preferred

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.



Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.