Job Description

Location: 2368 boul. Rosemont, Montreal, Quebec, H2G 1V1

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:
To manage resources of the Cosmetic department in order to maximize and achieve sales targets. To model excellence in customer service and demonstrate the highest level of professionalism to every customer and staff member. The ideal Cosmetic Manager will:

• Drive a Passion for Results \xe2\x80\x93 Drive store sales, champion the Customer experience, plan and drive execution and drive overall improvement
• Provide Thought Leadership \xe2\x80\x93 Analyze and solve problem, support strategies, apply business acumen
• Engage our People \xe2\x80\x93 Build collaborative relationships, build talent, engage and inspire, communicate effectively, influence others
• demonstrate Personal Leadership \xe2\x80\x93 Build trust, adapt and learn, lead by example on all Shoppers Drug Mart initiatives (eg. Derm Consultations, Makeup Artistry, etc.)

DUTIES & RESPONSIBILITIES:
Sales Expectations

• Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and adapt sales program to meet targets
• Sells to customers and coaches / mentors staff in selling skills
• Ensures sales maximized through developing effective sales techniques
• Strives at a minimum to achieve and meet sales total department targets
• Assists in determining that financial objectives for Cosmetic department are established and achieved
• Ensures staff achieve productivity objectives
• Ensures brand sales are tracked and annual targets are achieved

Customer Service

• Always put the Customer first and provides superior customer service, consultations, demonstrations (ie: make-up applications, skin consultations, and fragrance demonstrations)
• Monitors and communicates CSI survey results and objectives with team members
• Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. These tools include, but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, iPad for eClienteling and to promote Assisted Selling, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.
• Actively models the desired behavior with eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics, and monitors the usage by staff
• Utilizes and maintains a robust Siebel \xe2\x80\x93 Back End eClienteling system
• Books appointments for events and manages annual incremental event schedule
• Promotes products through marketing and encourages use of the PC Optimum program
• Introduces and promotes Assisted Selling to customers
• Answers customer inquiries regarding products, return policies, etc.
• Resolves customer complaints according to established guidelines
• Ensures staff are trained to beauty sales standards

Team Leadership

• Mentors, coaches, trains, and motivates staff with respect to selling, make-up application, and consultations
• Creates an environment where \xe2\x80\x9cselling is fun\xe2\x80\x9d
• Assists in hiring quality Cosmeticians with excellent customer service and selling skills
• Develops and reviews development plans with staff to upgrade skills
• Challenges Cosmeticians continuously to attain targeted goals
• Addresses performance issues directly, with respect and fairness, involving the Front Store Manager where necessary
• Prepares performance appraisals in association with Front Store Manager
• Recommends performance pay increases to the Associate-Owner
• Demonstrates a professional image, including clean and complete uniform with name badge, full make-up, and wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells
• Ensures team and self utilizes Derm Centre (where applicable) when conducting Skin Care Demonstrations and Consultations with each Cosmetician, aiming to achieve \xe2\x80\x9c3\xe2\x80\x9d per eight hour shift or \xe2\x80\x9c1\xe2\x80\x9d per four hour shift
• Articulates and demonstrates \xe2\x80\x9cBlue Culture Principles\xe2\x80\x9d and C.O.R.E Values\xe2\x80\x9d
• Fosters an environment that supports \xe2\x80\x9cBlue Culture Principles\xe2\x80\x9d and \xe2\x80\x9cC.O.R.E Values\xe2\x80\x9d and engages team members

Operations

• Utilizes corporate sales tools to continuously track Cosmetic sales
• Ensures Cosmetic Operating Standards are in place
• Identifies \xe2\x80\x9cpeak hours\xe2\x80\x9d and schedules shifts accordingly
• Works with FSM to maintain balanced Cosmetic inventory and overall department image
• Ensures staff attend and participate in Shoppers Drug Mart specific training programs ie: Programs found on SDMU
• Works with FSM to ensure pricing, signing, and ticketing of merchandise is accurate
• Designates Cosmeticians as specific brand captains and ensures they attend appropriate vendor school
• Reviews and uses customer service survey scores as a motivational and educational tool for the Cosmetic team
• Adheres to image/ uniform guidelines

Marketing and Merchandising

• Works with merchandisers to implement displays to reflect promotional programs as communicated on the In-Store Web
• Co-ordinates and implements in-store promotions
• Follows New and Now calendar provided
• Creates incremental calendar of in-store events
• Conducts outbound marketing and networking within the community

General

• Complies with all health and safety regulations
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the department
• Acts professional at all times

QUALIFICATIONS

• Planning, Judgment and Decision Making
• Independent thinking and decision making when dealing with issues related to customer\xe2\x80\x99s needs and wants
• Judgment & decisions would be made based on ability to ask the right questions leading to product choice for the appropriate solutions
• This position requires the ability to act upon tasks and goals outlined by management
• Develops a yearly plan for personal development
• Work in conjunction with the Associate-Owner and Front Store Manager to prepare and implement the Yearly Marketing Plan
• Ability to analyze situations based on business observations and identify people that need special attention

EXPERIENCE

• Sales experience with a proven track record of achieving sales goals
• Cosmetic experience \xe2\x80\x93 Proven ability to demonstrate make-up application, fragrance, skin care consultations
• Effective verbal and written communication skills
• Customer service oriented
• Commitment to providing excellence in Customer Service
• Previous experience in leading a team

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends
• Ability to work in a fragrance filled environment

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Ability to climb ladder
• Ability to bend and stretch to stock shelves

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WRTL

Why work in a Pharmaprix store or community pharmacy?

Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Pharmaprix University (UPHX).

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Employment Type: Full time

Type of Role: Regular

Associate Owners in the Pharmaprix network recognize Canada\'s diversity as an opportunity to better serve their communities, and strive to reflect the nation\xe2\x80\x99s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.\xe2\x80\x8b

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct \xe2\x80\x93 it reinforces what our customers and stakeholders expect of us.

Shoppers Drug Mart