Job Description

POSITION: Generosity Services Assist. Receptionist
STATUS: Permanent; Full-Time
SHIFT: 35 hours per week
LOCATION: Vancouver, BC
CLASSIFICATION: Exempt
WAGE: Salaried
CLOSING DATE: Open Until October 28, 2025
We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our on our website. We invite applications from all qualified individuals who are philosophically aligned with our .
The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.
About the Position:
Reporting to the Supervisor, Generosity Services, the Generosity Services Assist. Receptionist is responsible for the day-to-day donation processing, fulfillment, and support for our donors, which may include the coordination and execution of scheduled monthly transaction processing, as part of the Generosity Services team.
Some specific duties:

• Responding to calls and emails from donors and the public.
• Assist Branch staff with donation and receipt related questions
• Participate in sorting and distributing incoming donations ensuring security and integrity of payment and donor information
• Fulfilling requests, including updates, promptly in accordance with excellent customer service.

• Process various types of donations using Raiser's Edge, including direct mail, special events, monthly donations, tributes, major donations among others.
• Producing, and ensuring the accuracy of, charitable receipts, using Raiser's Edge, Receipter Pro and Word and preparing them for mailing.
• Ensuring the accuracy of donor biographical, contact, and financial data through maintenance of Raisers Edge and other offline and online systems, and through performing of regularly scheduled data integrity and audit checks.

• Contribute to the maintenance and development of procedures to accurately reflect duties.
• Participate in team meetings and provide ideas for improving departmental functions.

• Other duties as required.

Qualifications you need to have:

• Post Secondary education plus 2-3 years work experience; or an equivalent combination of education and experience acceptable to the employer.

• Experience with:

• High volumes of transaction processing with quick and accurate data entry.
• Excellent customer service
• Dealing with confidential materials
• Knows at least one CRM well and are open to learning others (preference for prior experience with Raiser's Edge 7 and NXT. Experience with Luminate Online, Shelter Buddy and Shopify an asset).
• Proficient with Microsoft Office Suite.
• Exceptional, written, oral and persuasive communication skills, including an ability to relate respectfully to a diverse audience.
• Strengths include collaboration, prioritization, analytical thinking, detail oriented and capable of proceeding with minimal supervision after receiving general instruction/training on new assignments.
• Comfortable with, and able to be around, animals.
• Philosophical harmony with the vision, mission, and strategic directions of the BC SPCA.

How to apply:
If you are interested in joining our team and are legally entitled to work in Canada, we would like to hear from you. Click on apply now or use the link to apply
We thank you for your interest in the BC SPCA, however; only candidates selected for an interview will be contacted. No telephone calls, please.
The BC SPCA is a Registered Charity BN 11881 9036 RR0001

Skills Required