Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



The opportunity & how you will create impact

Reporting to the Director, AI Strategy & Initiatives, the Generative AI Product Lead is a consultant-minded professional who will shape the future of Gen AI-powered products, obsess about customers, and is excited to see the successful implementation of AI products that are crucial to the transformation of our business. As a key member of the Global Marketing Strategy & Transformation team, the desired candidate will be responsible for helping improve the employee experience by defining and delivering innovative products and features that leverage generative AI technologies to improve our colleague experience.

You will act the voice of the end-user and Gen AI product ambassador, and you will work closely with a cross-functional team of data scientists, data engineers, designers, and technologists to drive the product vision, strategy, and roadmap. You will also collaborate with internal business partners and external suppliers to ensure alignment and integration with our platform and ecosystem.

To be successful in the role, you are results oriented, will possess proven experience in driving a product strategy and roadmap for an AI-powered product, advocating for the end user while collaborating with technical and business collaborators to prioritize product backlogs and measure value, closely partnering with change and communications practitioners to support broader transformation efforts, and have the ability to craft reasons to motivate change as a team.

Responsibilities

Product Ownership

• Define and communicate the product vision, strategy, and roadmap for the assigned product area, ensuring alignment with the Manulife\xe2\x80\x99s Generative AI ambition and priorities
• Act as an ambassador for the assigned products and as the primary contact for queries and requests
• Lead the discovery, ideation, and validation of new product opportunities and features that use generative AI to enhance employee productivity and creativity at an enterprise level
• Partner with the Employee Experience team to define and analyze metrics and user feedback to measure and improve the product performance and user satisfaction
• Stay updated on the latest trends and developments in generative AI and related domains, and find opportunities for innovation and differentiation
• Ensures value creation for the business and end-users by being responsible for the product backlog and ensuring that the highest value work is always being performed
• Work with the Advanced Analytics, Engineering, Technology and Design teams to create and deploy high-quality products and features that meet user needs and business goals
• Communicates ongoing developments of the assigned product

End User Experience Alignment

• Responsible for business outcomes in alignment with segment/global priorities for the assigned Gen AI products
• Acts as the voice of the business and voice of the end user within the project teams to ensure business and end-user satisfaction
• Partners closely with the Employee Experience team to maintain an understanding of business needs and user problems, needs, and preferences
• Partners closely with the Employee Experience team to maintain an understanding of relevant personas and user journeys in order to advocate for the ideal experience

Partner Engagement & Communications

• Provides effective and regular communication within the project team, business and technical partners, and Executives
• Develop and present product development updates, end user findings, and/or recommendations to an Executive audience
• Engage with technology partners to coordinate plans and roadmaps that will support continued product innovation

What we are looking for

• 5-8 years of confirmed experience in product management, preferably in delivering AI-powered products or consumer-facing products as part of an overall transformation program
• Consistent track record of successfully delivering digital or AI-powered products to market, starting from concept stage to final delivery
• Confirmed experience in the product development lifecycle and agile methodologies; PSPO certification is a plus
• Demonstrated ability to influence company level strategy and work with business leaders to complete transformation
• Experience working within financial technology companies, insurance or banking is an asset
• Ability to build alignment and listen well, and can also drive hard decisions, framing the different options and tradeoffs
• Ability to consistently triangulate across changing end user needs, business needs and evolving AI/technology capabilities
• Understanding of natural language processing, machine learning, and automation technologies is a plus
• Comfortable challenging the status quo and questioning existing practices
• Excellent communication and presentation skills, with the ability to articulate sophisticated concepts and ideas to different audiences
• Strong analytical and problem-solving skills, with the ability to use data and user feedback to inform decisions
• Passionate about creating innovative and impactful products that demonstrate the power of generative AI
• Self-motivated, proactive, and collaborative, with a growth mindset and a can-do demeanor

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

We lead with our Values every day and bring them to life together. * Boundless opportunity

We create opportunities to learn and grow at every stage of your career. * Continuous innovation

We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives. * Championing Corporate Citizenship

We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Toronto, Ontario

Salary range is expected to be between $103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife