Job Description

Position Overview

The General Manager Hotel holds overall strategic and operational responsibility for all aspects of the Hotel. This includes oversight of daily operations, financial performance (P&L accountability), guest satisfaction, team leadership, and alignment with ownership's vision and goals. The General Manager will lead a diverse management team and drive operational excellence across all departments, including Rooms, Food & Beverage, Sales & Marketing, Events, and Maintenance.

This is a hands-on, highly visible role suited for a dynamic hospitality leader who thrives in an independent, full-service hotel environment and is passionate about creating unforgettable guest experiences while optimizing business performance.

Key Responsibilities

Operational Leadership

Oversee the daily operations of all Departments ensuring smooth, efficient, and guest-centric service delivery. Full P&L responsibility; develop, manage, and monitor budgets and forecasts. Identify and implement revenue generation and cost-control strategies. Work with department heads to develop and achieve financial goals. Analyze monthly performance data and implement corrective action plans when needed. Monitor guest satisfaction metrics and drive initiatives to improve feedback scores.
Develop and execute comprehensive sales and marketing strategies to drive room revenue, banquet, and conference bookings.

Foster relationships with local businesses and organizations to promote group bookings and events. Monitor market trends and competitor activities to adjust strategies accordingly and maintain a competitive edge. Lead, mentor, and inspire department heads and hotel staff. Foster a culture of accountability, collaboration, and professional development. Ensure compliance with HR policies, labour laws, and health and safety regulations.
Qualifications

Minimum 7-10 years of progressive management experience in the hospitality industry, preferably within a full-service environment. Proven track record managing large teams and multi-department operations. Strong financial acumen with demonstrated experience managing complex P&Ls. In-depth knowledge of Hotel operations including Rooms & F&B, Exceptional leadership, interpersonal, and communication skills. Post-secondary education in Hospitality Management or Business is preferred.
Compensation & Benefits

Competitive salary commensurate with experience Performance-based bonus structure On-site accommodation Full benefits package including health & dental
Job Type: Full-time

Benefits:

Dental care Discounted or free food Employee assistance program Extended health care On-site gym On-site parking Paid time off
Language:

English (preferred)
Work Location: In person