Job Description

The Brand

Since the first Estiatorio Milos was founded in Montreal in 1979, our refined gastronomy has transcended the globe and acquired passionate fans in all our locations. With 12 locations and concepts both locally and internationally, the group continues to grow while striving towards excellence. We rely on the support of our team members to contribute to our worldwide operations. The Milos experience is about far more than an exquisite meal, it encompasses the time-honored virtue of hospitality or, to put it in Greek, philoxenia.

With its elegant design, commitment to ingredient quality and guest experience, Milos is more than a restaurant, it is a global hospitality brand combining food, service, culture, and environment.

Position Summary

The General Manager is responsible for leading all restaurant operations and ensuring close alignment with the culinary team to deliver an exceptional fine-dining experience. This role embodies the restaurant's core values, excellence in cuisine, refined service, genuine hospitality, and a culture of respect and professionalism. The General Manager sets the tone on the floor, ensures financial performance, develops the team, and maintains the highest standards of quality and consistency.

Role Responsibilities

Guest Experience & Service Leadership

Lead service as an active floor presence, overseeing all steps of service including guest greeting, menu guidance, order taking, wine and beverage service support, food presentation, check handling, and farewells. Act as the liaison between the FOH and culinary teams to ensure seamless communication and execution. Build strong guest relationships, resolves service concerns promptly, and responds professionally to guest feedback and online reviews. Uphold and continuously elevates fine-dining service standards; serves as a role model for hospitality.
Operational & Financial Management

Develop and execute sales, cost, and profitability plans in alignment with budget goals. Manage ordering, receiving, and inventory processes across all departments, ensuring cost control and quality consistency. Oversee daily, weekly, quarterly, and annual financial reporting as required by ownership or the operations team. Ensure proper staffing levels based on business needs while maintaining labour targets. Manage all cash-handling procedures, loss-prevention practices, deposits, and safe management. Ensure review daily time punches for accuracy; addresses attendance or time-clock issues through coaching and documentation. Approve necessary maintenance and repairs within budget parameters to keep the property in pristine condition.
Restaurant Administration

Oversee payroll, daily administrative tasks, opening/closing procedures, service floor plans, and shift walkthroughs. Perform back-office POS functions, including menu updates and employee profile management. Execute and communicates promotions, internal updates, and corporate initiatives efficiently. Ensure compliance with all public health, safety, and hygiene regulations; conducts regular facility walk-throughs and addresses any violations immediately. Identify and mitigate safety hazards; documents and investigates incidents to determine root causes and prevent recurrence.
Team Leadership & Development

Hire, train, supervise, evaluate, and develop all hourly and salaried FOH employees. Coach managers and team members to uphold service standards and meet performance expectations. Create systems of accountability and provides consistent feedback and disciplinary guidance when necessary. Oversee onboarding, ongoing training, and professional development programs, including service classes and product knowledge sessions. Manage internal communication and fosters a positive workplace culture where ideas and feedback are encouraged.
Recruitment & HR Responsibilities

Direct administrative support on job postings, candidate screening, and interview coordination. Identify staffing needs, participates in interviews, and ensures effective onboarding of new staff. Conduct performance evaluations and leads career development discussions. resolve staff issues / concerns, ensuring follow up and communication to General Manager and/or Human Resources as needed. Ensure that all health and safety policies as well as local legal requirements are adhered to.
Community & Professional Engagement

Represent the restaurant in the community and supports corporate social responsibility initiatives. Stay current through industry workshops, publications, networking, and professional associations. Maintain a professional relationship with guests and coworkers.

Knowledge, Experience & Skills

5+ years leadership experience in a fine dining restaurant of similar size. Strong leadership abilities with experience managing FOH and BOH teams in a high-end or fine-dining environment. Skilled in conflict resolution, performance management, and fostering team morale. Proven ability to create systems of accountability and uphold standards consistently. Deep understanding of elevated, fine-dining service standards. Exceptional interpersonal and communication skills, with an ability to build lasting guest relationships. Expertise in daily restaurant operations including service execution, payroll, scheduling, and opening/closing procedures. Proficiency with POS systems, inventory systems, and administrative platforms. Knowledge of health, safety, and food-handling regulations (Quebec and municipal). Strong understanding of restaurant financials, including P&L management, budgeting, and cost control. Ability to analyze sales, labor, and cost-of-goods data and implement strategies to achieve targets. Ability to train staff on product knowledge and service techniques. Excellent verbal and written communication skills Sound judgment in fast-moving, high-pressure situations. High level of integrity, reliability, and attention to detail.

Physical Requirements

Ability to perform essential job functions consistently, safely, and successfully. Must be able to lift and carry up to 11 kilos at times. Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the work area and property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Climbing steps regularly. Prolonged periods standing or sitting at a desk and working on a computer.
Job Type: Full-time

Pay: $115,000.00-$125,000.00 per year

Benefits:

Dental care Paid time off Vision care
Work Location: In person