Job Description

Job Summary

We are seeking a dynamic and experienced General Manager to oversee the daily operations of our dealership. The ideal candidate will possess strong leadership skills and a passion for the Motorcycle industry. Ensuring that our team delivers exceptional service and maintaining the high level of standards that Harley-Davidson is known for. This role requires a hands-on approach to management, with an emphasis on fostering a positive work environment and enhancing every customers experience.

Major Duties and Responsibilities:

1) Management

Balance the demands of employees, suppliers, customers, owners, and community.

Provide personal direction and coordination over all phases of the dealership operation.

Establish operating policies & procedures for entire dealership.

Approve all major departmental expenditures with the dealer principal

Develop monthly and annual objectives for the dealership in collaboration with departmental managers.

Ensure departments maintain budgeted revenue and expense objectives.

Analyze and determine the nature and size of the market for motorcycles, other merchandise, and service.

Develop long-range plans, objectives, and budgets designed to achieve an increasing share of market sales and profits.

Maintain records, controls and request reports from subordinates, as needed. to evaluate dealership performance.

Make changes to the operating plan and related budgets, when necessary.

Attend training sessions to keep current with all issues of dealership

2) Customer Service

Greet customers in a courteous and friendly manner.

Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".

Assist managers and supervisors, when needed.

Supervisory Responsibilities:

Train managers and supervisors to lead their people.

Set policies and procedures for dealership.

Evaluate coach and council direct reports.

Manage recruiting, interviewing, hiring, and firing employees.

Conduct performance reviews for all direct reports.

Review all performance reviews to ensure consistency across departments.

Delegate responsibility to managers and supervisors as needed.

Manage conflicts between individuals and departments of the dealership..

Commitments:

Treat all employees and customers fairly, courteously, and with dignity.

Model superior customer service behavior for all service personnel by maintaining positive relationships with customers, employees, and owner(s).

Be honest and fair in all business dealings.

Set the tone for working relationships in your dealership.

Qualifications & Job Requirements:

Seven years progressive executive management experience.

Demonstrated ability to hire, manage, and retain quality people.

Demonstrated ability to manage financial and management aspects of a 1-20 million dollar business.

Knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

If you are passionate about the Motorcycle industry and ready to take on a leadership role that makes an impact, we encourage you to apply for this exciting opportunity as General Manager.

Dealership hours are Tuesday-Saturday

Job Type: Full-time

Language:

English (preferred)
Work Location: In person