Job Description

About the Role

This is a rare opportunity to join at the ground floor of a landmark redevelopment. You'll oversee end-to-end operations across boutique hotel suites and long-term residential rentals and commercial lease spaces --expanding to a coffee shop, banquet/event, pub/restaurant spaces as phases are completed. The role starts hands-on and grows into full team leadership and strategic oversight.

What You'll Lead

Guest & Tenant Experience: Front-of-house standards, issue resolution, reviews/feedback loops, service improvements. Residential Tenancy Admin: Leasing, move-in/out, inspections, notices/filings, records (RTA compliant). Commercial Lease Administration Financial & Operational Oversight: Budgets, revenue/expenses, occupancy (hotel & residential), pricing and rate strategy, cash controls, daily reconciliation. Staff Leadership: Hire, schedule, train and coach front desk, housekeeping and maintenance; set KPIs; performance reviews. Property Ops & Maintenance: Preventive/corrective maintenance, contractor coordination, key control, inventory, safety/security compliance. Sales, Marketing & Community Relations: Manage OTA/direct bookings, reputation (Google/Tripadvisor), local promotions; active involvement with Chamber of Commerce, tourism organizations (e.g., Tourism Ontario/DMOs), BIAs, Rotary and related associations to drive awareness and partnerships. Compliance & Admin: Policy implementation, reporting, records, and alignment with our Vision, Mission, and Values.

What You Bring

Hospitality/Hotel or Business education (or equivalent experience). Working knowledge of the Ontario Innkeepers Act and Residential Tenancies Act (RTA); comfortable with LTB processes. Strong service mindset for both guests and tenants; calm, professional conflict resolution. Financial acumen (budgeting, forecasting, pricing, KPI analysis). Experience with PMS/OTA platforms and property management software; solid MS 365/Google Workspace skills. Organized, adaptable and hands-on; able to thrive in evolving, multi-phase operations.

Compensation & Benefits

Base salary: starting at $75,000, commensurate with experience. Benefits: Health/dental, 3 weeks' vacation On-site leadership required: additional presence during openings/events/urgent incidents.

Location

150 Mill Street, Carleton Place, Ontario.

Equal Opportunity

We are committed to equitable, inclusive hiring and welcome applications from all qualified candidates.

How to Apply

Apply via Indeed with your resume and a brief note on why this opportunity excites you. Shortlisted candidates will be contacted.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

Dental care Extended health care
Ability to commute/relocate:

Carleton Place, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you currently residing in Canada?
Language:

French and English (required)
Work Location: In person