Job Description

General Manager - CARSTAR Owen Sound (Opening Soon!)

Job Type:

Full-time, Permanent

Location:

Owen Sound, ON

CARSTAR Owen Sound is opening soon, and we are seeking an experienced and highly motivated

General Manager

to lead our new collision repair facility.

The General Manager is responsible for overseeing daily shop operations, driving performance, managing team members, and ensuring exceptional customer service. You will work closely with technicians, painters, detailers, estimators, and administrative staff to ensure the facility operates efficiently and meets CARSTAR's high standards.

You will also be supported by a

strong corporate support team

to assist with operations, financial analysis, HR processes, and performance systems as needed.

Responsibilities

Operations & Leadership

Oversee all daily shop operations including workflow, productivity, and repair quality Lead a high-performing collision repair team and ensure collaboration across all departments Conduct daily production meetings with staff to review schedules, workload, and priorities Maintain a professional, team-oriented workplace environment Hire, coach, schedule, and support staff to meet operational goals

Customer Service & Insurance Relations

Ensure exceptional customer service from intake to vehicle delivery Communicate clearly with customers regarding timelines, repairs, and expectations Work directly with insurance partners and DRP programs to maintain compliance and strong relationships Ensure documentation, communication, and repair procedures align with insurer requirements

Financial & Performance Management

Manage shop profitability including labour efficiency, gross profit targets, and cost control Monitor KPIs such as cycle time, touch time, productivity, and CSI Review estimates, supplements, and repair plans to support accuracy and profitability Identify and implement opportunities for operational improvement

Shop & Workflow Management

Oversee repair progress, parts flow, and job scheduling to minimize delays Ensure all safety and compliance procedures are followed Maintain a clean, organized, and efficient work environment Support and enforce CARSTAR's standard operating procedures and repair processes

Qualifications

Minimum 3-5 years collision repair management or senior leadership experience (required)

Experience leading a collision repair team of approximately

10-20 staff

including technicians, painters, detailers, and front office staff Strong understanding of auto body repair operations, estimating processes, and production workflow Knowledge of insurance company processes and DRP program requirements Strong communication skills (verbal and written) Comfortable working with computers and shop management systems Highly organized, detail-focused, and able to manage multiple priorities Strong leadership and coaching skills with a focus on team development Valid driver's licence (required)

Compensation & Benefits

Competitive salary with performance-based incentives Dental care Extended health care Employee assistance program Life insurance Paid time off On-site parking Ongoing training and leadership development Opportunity for long-term career advancement within the CARSTAR network

About CARSTAR Owen Sound

CARSTAR Owen Sound is part of a respected, family-owned collision repair network dedicated to quality repairs, strong operational performance, and top-tier customer service. Our new, modern facility will provide a high-production environment, advanced equipment, and a team-focused culture--with full support from an established corporate leadership group.

If you are a results-driven leader looking for a long-term management opportunity with a respected and growing collision repair brand, we want to hear from you. Only applicants selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $65,000.00-$100,000.00 per year

Work Location: In person