Job Description

Position Overview

Reporting to the President, the General Manager is responsible for the implementation of the strategic objectives directed from the President and overall daily operations of Larga Baffin. The organization is a full-service boarding home for residents of the Baffin Region of Nunavut receiving medical care in Ottawa; therefore, departments include Human Resources, Transportation, Kitchen, Housekeeping, Client Care, Maintenance, Finance, IT, and Security.

The position works closely with the department managers, and Supervisors to oversee operations across the organization and support the departments in resolving escalated issues, maintaining human resources legislation and regulations standards, information technology, client satisfaction, and identifying areas of efficiency, effectiveness and improvement. The General Manager has a clear and solid understanding of the issues faced by the organization and the industry. This position builds and maintains lasting relationships with key external stakeholders and manages external vendor contracts. The General Manager is expected to create an environment where guest and staff expectations are met or exceeded and leads the team to achieve a pleasant, efficient and productive work environment.

Key Responsibilities

Aid the President, with the support of the Supervisors/Managers, by managing the overall daily office operations of Larga Baffin including office management, technology, financial management, human resources, security, and External vendor contracts. Create and/or approve human resources and operational policies and procedures ensuring they meet or exceed compliance requirements and best practice. Contribute to the development and implementation of the annual budget with departmental Managers, and long-term financial plans. Contribute to the planning for the audit of the financial statements. Responsible for Management Accounting of the operations and provide the controller with all information, with assistance from the Payroll Coordinator. Assist in preparing and presenting of Annual Business Plans, reports and operational correspondence with the President to the Board of Directors. Responsible for reviewing client stay forecasts at Larga Baffin to guide financial planning and determine appropriate next steps Act as a liaison for all service providers, and operational matters with the community to ensure smooth delivery of services. Promote an atmosphere of co-operation and positive teamwork among the team. With the Transportation Manager, oversee the management of the Commercial Vehicle Operators Registry which is required for the fleet of vehicles. Oversee and working with the Kitchen Manager to ensure client satisfaction of kitchen operations of menus and cleanliness. Provide support to HR and Managers to source all training required for the departments to meet service requirements. Provide regular and ongoing coaching to the Managers and Supervisors. Along with the President, assist in promoting all operational standards to ensure consistent and outstanding client service. Resolve client, staff and service provider complaints/issues, in conjunction with the President as necessary. Review the Managers' semi-annually performance reviews and provide feedback with HR. Ensure the Client Care department maintains a Fire Safety and Emergency Evacuation Plan procedure and promotes safety awareness to clients/Organization. Liaise with all departmental managers to ensure they are promoting safety awareness in relations to Human Resources policies and procedures for Health and Safety, Fire Safety Plan, and the Emergency Evacuation Plan. Hold regular meetings with all departmental managers. Ensure the departments with union staff are following the collective agreement and managers understanding the collective agreement. Liaise with HR and the Union to ensure positive relations, resolution of grievances, and participate negotiations during collective bargaining. Resolve any complaints/issues with clients, staff, and all service provider in conjunctions with the President. Provide guidance and mentorship to managers with President. Oversee and support any technology upgrades or purchases of new computer and information systems. Manage security operations to ensure security protocols are in place and the safety of the operations and staff. Manage and review all operational contracts with service providers, hotels, and partners. Negotiate and manage hotel agreements to secure the best rates while ensuring client satisfaction Manage a workplace succession plan to identify critical positions and determine potential areas for employee promotion and/or career development. Other duties may be assigned by the President.

Minimum Job Requirements

Ten (10) years of progressive experience in a management role. Previous management experience of a similar operation (i.e. a hotel, group home or residence). 5-7 years' experience in working with Human Resources ie: management, coaching, creating policies, performance management, training and development, recruitment, and more. Experience working within a unionized environment. Experience responding to grievances and collective bargaining would be considered an asset. Experience managing information technology and systems would be an asset. Experience working shift work would also be an asset. Graduate degree or an advanced degree in business administration, management, organizational development, or related field. Strong knowledge of all provincial work standards, WSIB, driving laws, Human Rights, Ontario Employment Standards. Must lead by example, be a role model (or proven ability to lead and inspire). Must have excellent oral and written communication skills in English, and a minimum of basic understanding of Inuktitut or the willingness to learn. A clear and solid understanding of the issues faced by the organization and the industry, or comparable knowledge and willingness to learn. Ability to delegate, set expectations, and monitor progress of direct reports. Experience with coaching and development of management-level employees Experience with the implementation of strategic objections and initiative-based project leadership. Sound analytical thinking, planning, prioritization and execution skills. Workplace Hazardous Materials Information System (WHMIS) training. First Aid/CPR Certification. Sound knowledge of and experience with the budgeting process and working with financial statements.

Skills & Abilities

Cultural sensitivity to Inuit and our clients. Knowledge of the Inuit culture and clients' preferences and show consideration towards their needs. Ability to prioritize and manage time effectively and adapt to change. Ability to work in an environment that encourages and fosters teamwork, participation, creativity, openness, and mutual respect.

Preferred Qualifications

Ability to speak Inuktitut is considered a strong asset

Work Conditions

Flexible hours, including nights, weekends and holidays Interaction with customers/clients, and the public at large Operation of desktop computer and peripherals

Salary and Benefits

Larga Baffin offers a competitive total compensation package. Employees are provided with an exceptional benefits plan which includes major medical and dental coverage for the employee and their dependents, and employee life insurance. Larga Baffin also offers a Group RRSP benefit plan for eligible staff. Larga Baffin provides paid sickness, personal leave days, and a 24/7 confidential Employee and Family Assistance Plan. Vacation (earn 4 weeks/year). Opportunity for Cell phone coverage reimbursement Required tools are provided by Larga Baffin to perform work Steel-toed footwear allowance. Uniform allowance

Larga Baffin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The successful candidate must be able to obtain a recent police records check (for the vulnerable sector) with results acceptable to Larga Baffin as a mandatory condition of employment.

Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for re-location costs.