Job Description

Victoria Park offers the best in Medispa services at our 24+ locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and seek to provide the latest in technology, treatments, and products. We provide unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to be named for the third year in a row, the Top Medispa in Canada and winner of the Consumer Choice Award from the Canadian Spa and Wellness Awards. As well as finalist for the Best Managed Companies in Canada!



We are seeking an exceptional leader to join our team as a

General Manager, overseeing multiple clinic locations

in the Greater Toronto Area. Reporting to the Regional Manager, you will be responsible for guiding your teams to achieve operational goals, including driving profitability, growth, and key performance indicators (KPIs) for excellence.



As a dynamic leader, you inspire and develop high-performing teams while embodying and promoting Victoria Park's culture and values. You champion company initiatives, ensure adherence to protocols, and work closely with Operations Managers and clinic teams to manage budgets and maintain a positive, efficient day-to-day clinic environment.

Leadership & Strategy

Develop and implement business strategies aligned with company goals, in collaboration with the Regional Manager. Lead, coach, and inspire a high-performing team while fostering a positive, collaborative clinic culture. Build strong, trusting relationships with clinic staff, providers, and physicians through visibility, consistent communication, and support. Champion provider engagement and development by promoting collaboration, clear communication, and participation in clinic initiatives. Model leadership excellence by providing timely feedback, recognizing achievements, resolving conflicts at the clinic level, and supporting performance management in partnership with HR.

Operations Management

Oversee daily clinic operations and partner with the Operations Manager to ensure smooth execution of processes and deliverables. Monitor team performance, productivity, and service quality to meet operational goals. Implement and refine systems that drive efficiency, quality, and consistency across clinic(s). Support growth through marketing recommendations, technology adoption, and talent development. Manage clinic social media presence and stay informed on market trends and competitors. Act as a liaison between clinic teams and head office, promoting two-way feedback and alignment with the Regional Manager. Conduct regular walkthroughs (MBWA) to uphold standards in cleanliness, safety, service, and efficiency. Ensure compliance with operational standards (checklists, reports, adverse events, etc.) across all sites. Proactively identify and resolve operational issues in partnership with the Operations Manager, ensuring consistency and strong performance across locations.

Sales & Profitability

Partner with the Regional Manager to develop and manage clinic budgets, forecast revenue, control costs, and drive profitability. Create and execute growth strategies based on market trends, customer needs, and competitor insights. Monitor performance benchmarks and align clinic efforts with budget targets and key metrics. Identify staffing gaps and operational opportunities, presenting business cases to support growth and mitigate risks. Collaborate with head office on strategic and in-clinic initiatives, and engage the team and physicians in generating ideas for improved service, efficiency, and brand consistency. Work cross-functionally with marketing, other GMs, and Regional Manager to support events, patient engagement, influencer campaigns, and social media strategies. Recommend and justify investments in areas such as training, hiring, marketing, and equipment to support clinic expansion and performance goals.

Customer Experience

Ensure high levels of customer satisfaction. Address and resolve customer complaints and feedback promptly. Implement and oversee customer retention strategies. In timely manner liaise with key stakeholders in the organization to address client challenges and opportunities.

T

eam Development & Management

Work with HR and training to hire, onboard, train and develop staff. Conduct performance reviews, set clear objectives, and provide ongoing coaching and development opportunities. Create a culture of accountability and continuous improvement. Provide timely feedback and objectively manage team culture and dynamics Foster an inclusive team environment that breaks down silos and celebrates diversity

Financial Oversight

With RM manage clinic P&L to ensure the business operates within budgetary limits and proactively assess clinic(s) health and bring forward solutions and action plans Track KPIs and provide regular reports to the Regional Manager on business performance, areas for improvement, and growth opportunities. Identify cost-saving measures and implement operational efficiencies. Manage Inventory with clinic staff to support business and financial objectives.

Compliance & Risk Management

Ensure compliance with all relevant regulations and legal requirements. Identify potential risks and implement appropriate mitigation Maintain safety and quality standards.

Qualifications:

Education: Bachelor's degree in business administration, Management, or a related field. Minimum 5- 7 years of management experience, preferably in health and wellness industry with an emphasis on services and product sales. Experience in managing multi-role teams. Ability to multi-task and prioritize across multiple reasonability's and in some cases locations. Results driven, solutions oriented, collaborative. Ability to influence and communicate with impact. The ability to inspire and motivate others. Proven track record of driving sales and improving operational efficiency. Excellent financial acumen, with strong skills in Excel and experience in budgeting, financial reporting, and cost management. Strong understanding of customer needs. Exceptional communication, negotiation, and conflict resolution skills. Ability to think strategically and make sound decisions under pressure. Strategic thinker and problem-solver. Adaptable leadership style and ability to manage change. Strong interpersonal and communication skills.

The following qualifications are considered an asset:

Experience in the field of aesthetics and/or medical aesthetics Experience in marketing and business development Experience in purchasing and inventory management Role/geography dependent: Bilingual mandatory and/or an asset Acumen in financial analysis and management of a P&L

Benefits:

Employee Discounts:

Enjoy discounts on our full range of medispa services and skincare products to look and feel your best.

Health and Wellness:

Our group insurance plan includes health, dental, and vision care, ensuring you're covered inside and out.

Continuous Learning:

Take advantage of ongoing training and development opportunities, along with access to our company Kindle account.

Learning Matching Fund:

Each year, we provide matching funds for courses focused on self-improvement and personal development.



We appreciate your interest in the position! As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. Only eligible candidates will be contacted for an interview.

Victoria Park is an equal opportunity employer. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact us directly if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.