Job Description

Permanent, Full-time | Benefited Position

Are you a managerial professional who is ready for a once-in-a-lifetime opportunity \xe2\x80\x93 to work with an award-winning team on opening the newest and most exclusive independent-living residence in BC?

PARC Retirement Living is an award-winning developer and operator of independent senior-living communities. We are seeking a General Manager for Cristalina PARC, our new community in Kelowna which will open its doors in spring-summer 2024.

Welcome to Cristalina PARC

PARC communities are inspiring spaces, where our residents come, not just to live \xe2\x80\x93 but to live comfortably, and engage with a vibrant community of like-minded people. Now, we\xe2\x80\x99re bringing our unique offering to Kelowna: in the heart of the vibrant Pandosy Village, Cristalina PARC is starting to blossom. Just a few blocks from Lake Okanagan, the residence is set to open in 2024, with 133 gorgeously appointed suites. This modern, sustainably designed nine-storey building is purpose-made for independent living, with vitality and social connection built right in. Residents can enjoy fine dining, lounge area, fitness activities, arts, culture, and gardening \xe2\x80\x93 or just sit back and take in beautiful views of the lake with a glass of fine wine.

About the role

Because life at Cristalina PARC will be nothing short of extraordinary, we are seeking an individual with the same high standards to fill this position. Working under PARC\xe2\x80\x99s Senior Director of Operations, the General Manager is responsible for overseeing the comfort, enjoyment, and well-being of all Cristalina PARC residents.

This includes:

• Managing all human, physical and financial resources of the residence, including leading, supporting and motivating our employees.
• Overseeing residence policies and programs for operational and financial success, including budgets and strategic plans as needed.
• Coaching employees to reach their full potential and conducting performance reviews.
• Getting to know and building a rapport with each resident by discovering their personal history, likes and dislikes, and family dynamics.
• Representing PARC\xe2\x80\x99s vision and mission to the stakeholders and achieving excellence on a daily basis.
• Maintaining strong relationships with outside professionals, stakeholders, and community organizations in a manner consistent with PARC\xe2\x80\x99s high standards.
• Creating, analyzing and submitting financial and other reports as required.
• Managing emergency situations on an on-call basis and providing onsite leadership.
• Participating in conferences and courses, plus other duties and special projects as required.

The perks of working for PARC

• A compelling Vision and Mission. PARC\xe2\x80\x99s Vision is to create exceptional residences where seniors can live a better life. We deliver on this Vision through our Mission, which is to build and operate financially, environmentally and socially sustainable retirement residences.
• Meaningful work. How many hospitality jobs can say that? At PARC, you\xe2\x80\x99ll be making a positive difference in seniors\xe2\x80\x99 lives, each and every day.
• A supportive, diverse team and training opportunities. We believe in giving our people opportunities to advance wherever we can.
• High-value benefits. We offer Extended Health, Dental, Vision, Life, AD&D and Disability Insurance, plus an Employee Assistance Program (EAP), to help protect your health, family and way of life. Plus: birthdays off with pay, parental top-ups and much more!

It takes a special kind of person to work here \xe2\x80\x93 does this sound like you?

• You\xe2\x80\x99re a driven, customer-service-oriented managerial professional with a degree in hospitality, business, gerontology or another related field \xe2\x80\x93 or you have equivalent experience and skills.
• You have at least five years\xe2\x80\x99 experience working in senior living, hospitality or another related industry; providing strategic and operational leadership.
• You also have at least five years of experience in leading and managing employees, cultivating high-performing teams and employee engagement in a collaborative and respectful work environment.
• You\xe2\x80\x99re a strategic thinker and problem-solver with a glowing track record of implementing strategic, operational and marketing plans, as well as budgets and financial plans.
• You\xe2\x80\x99re quick on your feet, anticipating issues and demonstrating sound judgment in handling confidential matters.
• You communicate effectively and tactfully with customers and employees alike.
• You understand and respect the needs of seniors, their families, and the professionals engaged in their care.

At PARC Retirement Living we understand the importance of immunization to protect our residents, team members and visitors from COVID-19. As such, a prerequisite of employment is that all new hires are fully vaccinated as approved by Health Canada. We also require a Criminal Record Check, and a TB test within the first month of employment.

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PARC Retirement Living