Job Description

Impact Kitchen is growing and looking for an experienced General Manager to grow with us as part of our expansion. Impact Kitchen was founded on the belief that food has the power to shape our daily lives. That real, wholesome ingredients, prepared simply and with integrity, can provide us with the energy to take on the day with ambition and optimism. We are always looking for positive, enthusiastic, energetic people to join our team. Though we are not a \xe2\x80\x98full service\xe2\x80\x99 restaurant, we need people who can excel in customer service, multi tasking must be a strength and believing in and/or living our core values is important. We look forward to adding your energy and leadership to our team and helping us make a positive Impact everyday!

OVERVIEW OF POSITION

The role of the General Manager is to run a profitable business. This role focuses on delivering the highest guest satisfaction while being fully accountable for all sales, COGS, people and standards within the location. The GM is the leader of the restaurant and a role model of Impact Kitchen\xe2\x80\x99s brand, values and excellent staff culture.

Reports to: Head of Operations

ESSENTIAL DUTIES

Daily:

• Review daily reporting, including KPI\xe2\x80\x99s, Sales, Average Guest Count, Payroll, key item sales, guest check avg and effectively communicate to the team all pertinent information
• Through constant communication with the Manager on Duty (ARM/MOD), ensure the following is being executed at the highest level: Run the floor, role model standards, dress code and operating practices
• Daily systems check, manager logbook review and ensure action plan follow-up
• Staff relations; support staff issues, ensures proper employment standards and corrective action process. Coach, mentor and set the tone. Participate when possible and always lead by example.
• Guide training and career development initiatives; review all staff performance adjustments and notes of praise
• Oversee and ensure customer satisfaction and operational excellence; log and handle any concerns or comments with timely follow-up
• Internal contact for Health inspections, WSIB procedures, Inspectors and related audits
• Maintain engagement and build customer relationships and brand affinity

Weekly:

• Prepare weekly P&L and attend one on one with Head of Operations
• Chair weekly management meeting, set objectives and follow-up on action plans; Assistant Restaurant/KM/Front of the House Supervisor development and weekly one on one\xe2\x80\x99s
• Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction
• Prepare and sign off on weekly package to The Fifteen group
• Maintain Budget; complete weekly forecasts, sign off on all costed hourly schedules, staffing levels, payroll & inventory items

Monthly:

• Prepare P&L and attend monthly Operations meeting with Head of Operations, Head of Business Development, regional management and other GM\xe2\x80\x99s
• Complete reviews & conduct monthly progress updates with all staff
• Review staffing levels, bench strength and recruitment with KM and ARM
• Financial reconciliation of all credit cards transactions

Quarterly:

• Town hall, culture events and leadership training initiatives
• Management strategy meeting

Annual:

• Participates in the annual budgeting process for the location
• Prepares business plan and forecast for the restaurant
• Details R&M and capital wish items to protect the locations assets

Always:

• Brand ambassador of Impact Kitchen at all times
• Qualified in all aspects of Front of the House leadership

WHY WORK AT IMPACT?

• Grow with us! As Impact grows there will be new leadership opportunities, including salaried positions. We will always look to promote from within, providing mentorship and development along the way.
• #TEAMIMPACT Calling all team players! We value all of our employees and recognize that we can accomplish so more when we work together.
• Mission & Values Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, to our values that guide all aspects of the business
• Vegan & Paleo - opportunity to learn more about these diets & nutrition in general
• Team Perks include:

• Paid Vacation
• Paid Sick Days
• Health Benefits
• 50% Discount on Impact brand purchases
• Free Impact staff fitness classes
• Fun monthly staff social events, including: team sports, open mic nights, knit nights, charity events, and staff-led workouts

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Impact Kitchen