Job Description

General Manager

The General Manager manages all aspects of HCL Transport with specialized focus on operational performance goals, profit/loss statements (financial acumen), customer focus while inspiring the team through authentic leadership.

RESPONSIBILITIES:

• Responsible for full P&L
• Day to day priorities include H&S, customer satisfaction, growth, people development, operational excellence, continuous improvement in all areas
• Develop and direct Warehouse employees to ensure the efficient and cost-effective operation and utilization of the facility
• Set strategic goals for operational efficiency and increased productivity
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
• Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze KPI\'s for day-to-day operations to ensure efficient and timely completion of tasks
• Ensures facility is compliant and inspection ready with Ministry of Labour, Ministry of Environment, OHSA, OHS, fire department and other regulatory agency requirements
• Ensures compliance with, and improvement of HS programs that meet federal and provincial and local regulatory requirements, including Joint Health and Safety Committee
• Key liaison with Sales and other business leaders to create a pipeline for customer growth.
• Reports of department and/or account productivity and profitability
• Ensures proper percentage of labor is charged to respective departments to ensure proper factoring is achieved to identify accurate productivity
• Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information
• Annual review of customer contracts, determining and recommending annual increases
• Manage and maintain good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
• Conduct regular coaching and feedback on performance for direct reports
• Works with Human Resources to resolve employee relation issues, discipline actions, discipline, problem resolution and terminations
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
• Audits all billing activity for accuracy. Properly signs and authorizes all purchase order requisitions, vouchers and customer billing
• Coordinates with customers on product programs
• Manage satellite warehouse locations

EDUCATION /JOB KNOWLEDGE/EXPERIENCE:

• Bachelor\'s degree in General Business or related field
• Maintaining a Controlled Goods security clearance is an expectation of employment
• At least 7-10 years\' overall experience at the leadership level
• Must have experience in third party logistics (3PL)
• Experience in managing a 100,000+ sq. ft. warehouse/distribution center with total revenues over 1m comprised of multiple customers and multiple warehouse locations
• Global locations would be considered an asset
• Experience with managing the distribution, storage and handling of hazardous materials per WHMIS and ISO standards/regulations
• Skilled in risk assessment and analysis of potential hazards

CORE COMPETENCIES:

• Growth oriented, customer satisfaction expert
• Act as a role model for the department in support of corporate mission vision and values
• Inspirational speaker/trainer/mentor
• Excellent communicator, decisive decision maker
• Excellent customer service skills specifically with external clients/ customers
• Excellent analytical and mathematical skills

Application Contact Information

Company Name: HCL Logistics Inc
Contact Name: Natalie Porter
Telephone: 519-681-4254
Mobile: 519-681-4259
Email Address:
Company Website:

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