Job Description

General Manager

Exeter Golf Club

Location:

Exeter, Ontario

Reports To:

Regional Manager

Classification:

Full Time. (Must be available to work any shift, including early mornings, evenings, weekends & holidays.)

Summary:

The General Manager is responsible for overseeing the day-to-day operations of all clubhouse activities, including the supervision of the Food & Beverage department, Pro Shop, and special events. The facility features a 9-hole golf course, a unique Barn Restaurant with two patios, and an on-site guest house. The property operates seasonally from April 1 to November 1. As a GolfNorth employee, you may occasionally be required to support additional responsibilities at other GolfNorth properties within the region.

Duties and Responsibilities:

Work flexible shifts, including days, evenings, weekends, and in all weather conditions.

Ensure the facility maintains the highest standards of cleanliness, service, and operational protocols.

Schedule, train, and supervise staff across the clubhouse, pro shop, and food & beverage departments.

Hire, train, and coach team members in accordance with GolfNorth's policies and guidelines.

Promote and plan all in-house events and activities.

Enforce company policies and maintain a safe environment for guests and associates in accordance with GolfNorth's Health & Safety standards.

Maintain up-to-date training certifications through online modules.

Oversee all Food & Beverage operations, including ordering supplies, managing inventory, and controlling costs.

Perform additional duties as required, including support at other nearby GolfNorth properties.

Work closely with the Regional Manager (or designate) to ensure the smooth execution of company policies and procedures.

Qualifications:

College diploma or equivalent related to the hospitality industry.

3-5 years experience working within the hospitality industry at a management level.

Must be self motivated to work as a team member and be able to work independently.

Strong passion for providing exceptional customer service.

Smart Serve and Food Handler certification required.

Proficient with POS systems and Food & Beverage programs.

While this is not all encompassing, the nature of this job description is to provide a basic understanding of the role and responsibilities of our Clubhouse Manager and does not necessarily include all other job-related duties.