General Manager / Director Of Operations (toronto Gta)

Toronto, ON, CA, Canada

Job Description

Full-time o Field-first o Elite Private Force & Security Startup

Why this role matters


We are launching a high-trust, tech-forward

Private Elite Force

protection service. We need a seasoned operator to stand up day-one operations,

and be a visible partner in community relations

--building trust with the Toronto Police, Community Leaders, BIA, and Institutions.

Must-have background (non-negotiable):



Policing, Military, or Executive Management level Security experience is a must


What you'll lead



7 Days a week Operations:

Build the shift plan, supervise patrol routes, manage dispatch (CAD), body-cam/dash-cam workflows, and incident reporting.

Service Level Agreement Ownership:

Define, track, and hit targets (response time, patrol compliance, answer time, report turnaround).

People & Training:

Hire ex police, ex military, ex armored guards, schedule, and coach Patrol Supervisors, Officers, and Dispatchers; ensure PSISA licensing and recurrent training are 100%.

Client Delivery:

Run site security walk-throughs, post orders, escalations; and turn pilots into long-term agreements.

Safety & Compliance:

Health & Safety, evidence handling, privacy, and vehicle policy.

Cost Control:

Rapid Route efficiency, overtime, gear readiness; partner with Finance on margin targets.

Playbooks:

Stand up the daily brief, incident command, QA audits, and after-action reviews.

Community Relations:

Co-host safety talks, demos, and town halls with our Community Relations & BD Manager. Meet with community stakeholders; translate concerns into Service Level Agreements and post orders. Act as the

face of operations

for pilots and launches; provide clear updates and de-escalate issues professionally.

You'll be successful if you've done



5-10+ years in

policing or special military operations

with leadership responsibility, plus 3-5 years managing field teams. Led calmly under pressure; strong judgment, de-escalation, and public-facing communication skills. Comfortable with metrics (dashboards/KPIs)

Nice to have



Defensive driving programs, Effective communicator
Job Type: Full-time

Pay: $115,000.00-$160,000.00 per year

Benefits:

Extended health care
Application question(s):

Have you been trained under defensive driving programs? Are you an effective communicator?
Experience:

policing, military, or executive management level security : 5 years (required) managing field teams: 3 years (required)
Work Location: In person

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Job Detail

  • Job Id
    JD2823779
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned