Job Description

We are currently seeking a

motivated and compassionate leader

to join our team as the

General Manager and Director of Care

at our senior retirement home. This key leadership role is responsible for delivering safe, high-quality care, ensuring compliance with all relevant regulations, and fostering a positive and collaborative work environment.

Key Responsibilities:

Provide leadership to all departments to ensure high standards of resident care and full regulatory compliance (RHRA, MOH, Public Health, etc.). Build lasting relationships with hospital discharge planners, organizations providing home care support and the senior community to grow resident census in the home. Ensure care documentation, including EMAR and medical records, is accurate, up to date, and compliant with legislation. Review, investigate, and resolve complaints or incidents from residents and families; complete summaries and implement corrective action. Monitor staff performance across all departments; lead staff meetings, training sessions, and conduct annual evaluations. Execute full-cycle HR functions including recruitment, onboarding, orientation, scheduling, performance management, and compliance with ESA. Implement and maintain policies, procedures, and quality control measures across all departments. Conduct audits and reviews in dietary, housekeeping, falls, behaviours, complaints, continence care, and more. Support staff in meeting performance indicators and guide improvement plans. Promote a healthy work culture with open communication, collaboration, and high employee morale. Collaborate with external partners such as LHIN, physicians, therapists, and home care agencies to meet resident care needs. Oversee monthly wellness and activity programming in partnership with the Recreational Aide. Serve as the Infection Control and Health & Safety Officer, leading drills and maintaining safety protocols. Manage departmental budgets, supplies, and resources efficiently. Be available for on-call coverage and provide emergency staffing support as needed. Drive continuous improvement in resident satisfaction, engagement, and quality of care.

Qualifications:

Current registration as a

Registered Practical Nurse (RPN)

in good standing. Minimum

3 years of management or supervisory experience

in a retirement or long-term care setting (DOC or GM role preferred). Knowledge of

RHRA

,

LTCHA

,

MOH directives

, and the

Occupational Health and Safety Act

. Demonstrated leadership in HR, operations, and staff management. Strong

business development and marketing mindset

; experience building relationships with discharge planners, home care organizations, and senior networks. Excellent communication, organizational, and interpersonal skills. A resident-centered approach, with values rooted in empathy, care, and compassion. Current

First Aid/CPR certification

. Proficiency in

Microsoft Office

(SharePoint, Word, Excel).

Why Join Us?

Full time leadership position Make a meaningful impact in a supportive and respectful care environment. Join a collaborative team of professionals committed to resident well-being. Opportunity for growth and continued professional development.

Application Process:

Please submit your

resume

for review. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

Job Type: Full-time

Licence/Certification:

Registered Practical Nurse Licence (required)
Work Location: In person