Job Description

Job Title:

General Manager

Status:

Full-Time

Department:

Administration

Reports to:

Director of Operations

Location:

Multiple

Hours/Week:

37.5

POSITION SUMMARY:

Reporting to the Director of Operations, the General Manager through the direct leadership and management of people and resources, will oversees certain, predetermined operational and administrative activities of operations and foster an environment that empowers and supports individuals to provide safe, and high quality services to tenants. This position is responsible for supporting the Director of Operations in all aspects of operations as well as managing and providing leadership for specific, assigned site-based functions. The General Manager is a key leader in the community and will support all elements of our strategy and will actively participate in providing optimal customer service and satisfaction.

KEY ACCOUNTABILITIES (INCLUDE BUT NOT LIMITED TO):

Leadership:

Provide direction, leadership, and guidance to administrative and housekeeping teams. Assess and evaluate performance of direct reports. Monitor, evaluate, and coordinate support activities with teams and other stakeholders. Maintain an active presence in mentoring employees while overseeing provision of quality support services. Lead in maintenance of accurate records and reports required by legislation in accordance with recognized best practices. Lead in the preparation for audits, inspections, investigations, and surveys including but not limited to, the Alberta Accommodation Standards and HMB Operational Reviews. Collaborate with the Director in responding to Q&A and action planning, and implementing any required follow-up.

Operations:

Analyzing financial information (e.g., revenues, expenditure, and cash management) to ensure all operations are within budget. Provide monthly budgetary variance analysis as well as assisting in yearly budget development. Responsible for the execution of day-to-day management and operations of various buildings. Collaborate with the team in development, implementation, and evaluation of service plans.

Health & Safety:

Be a role model to promote safe work practices and behaviours for all employees and contractors. Ensure all employees and contractors adhere to the safety requirements and expectations for all buildings. Lead in the coordination and implementation of best practices and risk management activities related to employee safety. Participate in organizational OH&S program.

Administration:

Responsible for input into the development of program policies and procedures, resource management, budget, etc. Coordinate quality improvement projects and initiatives. Coordinate and serve on various organizational committees. Initiate and investigate non-compliance related to occupational health and safety, issuing corrective notices where required. Administer WCB claims, accommodations, modified work, and return-to-work programs. Other duties as assigned.

EDUCATION AND EXPERIENCE:

Completion of post-secondary education in Senior Social Housing. Equivalencies may be considered. Working knowledge of Word, Excel and Power point. Minimum 3 years' experience in leading teams in multiple buildings. Working knowledge of Yardi. Working knowledge of Alberta legislative requirements related to Senior Housing. Working knowledge of Asset Management and Building Maintenance will be considered and asset. Organization skills, creativity and high motivation are required.

WORKING CONDITIONS:

This industry requires empathy for and an understanding of the needs of seniors and also requires a complete and current (within six months) Vulnerable Sector Check including a Criminal Background Check. This position operates in a fast-paced and challenging environment. This role involves occasional periods of extended hours to facilitate the operations, and requires high cognitive function to absorb and process complex information and stress associated with managing emotionally charged situations.