Job Description

BELFOR Property Restoration is seeking a motivated and experienced General Manager to lead our team at the Saint John, NB Office.We are Growing! Come join an innovative and dynamic team, with team members who take great pride in their global reputation and are truly family-oriented.xe2x80x9cAt BELFOR, we are xe2x80x9crestoring more than Propertyxe2x80x9d xe2x80x93 we are rebuilding homes and businesses destroyed by devastating losses. We are restoring pride in communities and we are restoring hope by making progress every day.xe2x80x9dAre you passionate about driving operational excellence and fostering a culture of growth?Reporting to the Regional Vice President, the General Manager is responsible for driving location performance by focusing on revenue generation, profitability, operational efficiency, and staffing. This key role involves leading all departments to ensure alignment with company objectives, compliance with customer protocols, and financial stability. The General Manager will delegate effectively while staying engaged with industry standards, nurture client relationships, and foster business growth, ensuring operations align with the organizationxe2x80x99s strategic goals.Whatxe2x80x99s In It for You?Work for a very well respected, and established leaders in the Restoration industryExcellent growth and advancement opportunitiesA competitive compensation packageBenefit package (Dental & Medical)Paid Vacation TimeGenerous RRSP programEmployee and Family Assistance ProgramCompany Fleet Vehicle, Phone, LaptopSalary Range: $75,000 - $100,000 (commensurate with experience)Additional Incentives: Performance-based bonus opportunitiesJob Responsibilities Include:Oversee operational systems and policies to ensure compliance with BELFORxe2x80x99s vision and relevant legislation.Enhance coordination and communication among HR, Marketing, Sales, and Finance departments.Drive short- and long-term planning initiatives for operational excellence.Manage the on-call schedule and facilitate interdepartmental collaboration, including after-hours emergency services.Ensure adherence to Health and Safety policies.Assess and recommend adjustments for equipment and vehicle allocations.Conduct weekly meetings to review performance metrics and customer satisfaction.Provide exceptional customer service while meeting deadlines.Communicate site conditions and concerns to stakeholders.Attend BELFOR-sponsored training for professional development.Manage financial planning and conduct ongoing performance reviews, including budgeting and invoicing.Collaborate with collection agencies on overdue accounts and manage bad debt write-offs.Oversee project compliance and profitability with Project Managers and Assistants.Collaborate on job sites to develop scopes of work and secure necessary authorizations.Conduct meetings to review contracts and budgets, ensuring project profitability.Obtain completion certificates and manage interim invoicing.Support HR activities, including staffing, performance evaluations, and training.Foster employee growth through mentoring and accountability management.Participate in workers' compensation claims and accommodations.Identify marketing opportunities and support business development strategies.Attend industry events for networking and professional growth.Implement best practices to optimize productivity and hold regular meetings to improve efficiency.Required Qualifications:Post-secondary certificate, degree, or diploma in Project Management, Business Management, or Construction Management5+ years in construction, insurance, or restoration industry4+ years as a Project Manager and in a leadership role3+ years in estimatingExperience with Xactimate and XactAnalysisStrong time management, decision-making, critical thinking, and problem-solving skillsKnowledge of strategic marketing strategiesComprehensive understanding of customer service principlesEligible to operate a motor vehicle (per BELFOR's vehicle policy)Ability to work independently and in a teamSelf-driven to meet goals and deadlinesStrong written/verbal communication and multitasking skills in a fast-paced environmentIntermediate to advanced skills in Microsoft Office, Google Suite, JD Edwards, and Xactimate/XactanalysisWillingness to work evenings, weekends, and on-call as neededPeriodic travel requiredAbility to pass a criminal record checkEven better if you have:Advanced certifications in Project Management or related fieldsFamiliarity with industry regulations and insurance protocolsExperience with large-scale restoration projectsLeadership experience in multi-site operationsStrong networking and relationship-building skillsIf you are looking to join a team that values Integrity, Loyalty, and Commitment, to ourselves, to each other and to our customers, join our BELFOR team now.We thank all candidates who apply for this role, however, please note that only qualified candidates will be contacted.

Belfor