Job Description

COME JOIN OUR TEAM!

Rideau Supply is a leading supplier of Pumps, Water Treatment Technology, Drilling, Irrigation, Waste Water, and Heating supplies. We work with our customers to build strong relationships and to provide the best products and service. The Company is comprised of 6 locations in Ontario (Stratford, Barrie, Etobicoke, Hastings, Perth, and North Bay) and one in Amherst Nova Scotia.

Position Summary

We have an exciting opportunity as a General Administrator at our Amherst Nova Scotia facility. The General Administrator plays a key role in keeping our Amherst branch running smoothly. This position combines administrative responsibilities with hands-on warehouse support, including processing warranties, coordinating product returns, managing paperwork, and assisting with day-to-day operations. We're looking for a detail-oriented, organized team player who thrives in a fast-paced environment and enjoys supporting both customers and colleagues.

MAJOR RESPONSIBILITIES:

Working in support of and in collaboration with the Warehouse Supervisor, the General Administrator will:

Assist with issuing and processing return authorizations for customers with valid claims. Support the receiving of returned products, including labeling and preparing items for vendor return. Coordinate with suppliers/vendors to obtain return goods authorizations and prepare returns. Help process customer credits and follow up on outstanding credits and replacements. Communicate warranty and return procedures to drivers under the direction of the Warehouse Supervisor. Support investigations into billing and receiving discrepancies, working with vendors and customers to resolve errors. Enter transfers, builds, and inventory transactions into the system as directed. Verify and reconcile received inventory against packing slips. Assist with confirming shipments and invoicing orders, including applying freight rates according to policy. Support the processing of CODs directly or by coordinating with Accounting. Maintain accurate and organized filing systems and records. Provide invoicing support to reception as required. Assist with warehouse operations such as picking, packing, and loading trucks when needed. Contribute to additional duties and special projects as assigned by the Warehouse Supervisor.
What You Bring to the Table

Proficiency with MS Office (Outlook, Word, Excel), with the ability to analyze and compare data. Strong organization and attention to detail Work well in a collaborative and fast paced environment Ability to quickly communicate concisely in verbal and written format Managing multiple priorities Ability to adapt to change in a fast-paced environment
Throughout the selection process please contact Human Resources if required. Rideau Supply is an equal opportunity employer and welcomes all applicants.

Job Types: Full-time, Permanent

Pay: From $23.00 per hour

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care
Ability to commute/relocate:

Amherst, NS: reliably commute or plan to relocate before starting work (preferred)
Experience:

administrative assistant: 2 years (preferred) Warehouse: 1 year (preferred)
Work Location: In person