Job Description

Position Summary

Under the direct supervision of the Gaming Manager, this position is responsible for customer service, cash administration and cash counts while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Welcome, inform and serve guests promptly, professionally, and positively. Verify, confirm, and assume responsibility for inventory, assets and floats as issued. Reconcile bingo paper inventory, assemble, and issue floats, assign, and issue cards and help to complete any other duties in preparation for a session. Operate key equipment and computerized operating systems efficiently and effectively. Calculate and enter game payouts into operating systems with accuracy. Secure and control all areas of the bingo cage including but not limited to guest service stations, assets, and inventory. Process bingo jackpot payments and supporting documentation. Assist with guest inquiries, sales, card verification and inventory reconciliation in a pleasant and professional manner in compliance with cash handling procedures, internal controls, company policies and procedures and/or BCLC Lottery corporation policies and procedures, report any violations and escalate to the appropriate level as necessary. Check equipment, terminals, monitors, etc. prior to commencing a session to ensure adequate functionality. Be familiar with the schedule and staffing in place with an awareness of session format, related details, promotions, and specials offerings. Maintain an adequate cage supply of necessary inventory and products. Complete deposits, data entry, session paperwork and necessary reports Communicate effectively and professionally with each guest providing prompt, great service to ensure an enjoyable gaming experience. Maintain good rapport with colleagues ensuring a professional, productive, and supportive work environment. Comply with licensing laws, health and safety and other statutory regulations. Perform other duties as assigned or directed.

Education and Qualifications

Must be available to work a flexible schedule including evenings, weekends and holidays Minimum 1 year of experience in high volume cash handling Serving it Right Certification Ability to successfully obtain a Gaming License Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

* Regular casino and cage environment, standing and walking for long periods of time, non-traditional work hours