Job Description

Job Summary

We are seeking an experienced and highly organized Residence Manager to oversee the daily operations of our residential property. The ideal candidate will excel in property management, customer service, and administrative functions, ensuring a seamless experience for residents and maintaining the property's standards. This role requires strong communication skills, proficiency with property management software, and the ability to handle multiple responsibilities efficiently.

Duties

Manage resident relations, addressing inquiries, concerns, and service requests with professionalism and courtesy. Oversee leasing processes, including property tours, application processing, and lease signing. Utilize Yardi and other property management systems for data entry, rent collection, and record keeping. Coordinate maintenance requests using CMMS software and liaise with vendors to ensure timely resolution of issues. Maintain accurate filing systems for resident records, lease agreements, and administrative documents. Conduct regular property inspections to ensure safety standards and cleanliness are upheld. Handle administrative tasks such as answering phones with proper phone etiquette, managing correspondence, and scheduling appointments. Support sales efforts by promoting available units and community amenities to prospective residents. Develop and nurture positive relationships with residents to foster community engagement and satisfaction. Assist in budgeting, reporting, and other property management duties as needed.

Qualifications

Proven experience in office administration, property management, or related fields. Familiarity with Yardi software and CMMS systems is highly preferred. Strong customer service skills with excellent phone etiquette. Ability to negotiate effectively and manage customer relationships professionally. Experience in data entry, filing systems, and administrative support functions. Knowledge of sales techniques and the ability to promote property features confidently. Excellent organizational skills with attention to detail in managing multiple priorities. Prior experience in property management or residential leasing is a plus. Strong communication skills--both written and verbal--and a professional demeanor. This position offers an opportunity to be a vital part of a dynamic team dedicated to providing exceptional residential living experiences while utilizing your skills in property management and customer service excellence.
Job Type: Full-time

Pay: $60,000.00-$80,000.00 per year

Work Location: In person