Job Description

JOB TITLE:

Full-time Flex Community Support Worker

JOB SITE:

All Supportive Programs with a home base of our Richmond Winter Shelters, but may be deployed to the Burnaby Winter Shelter as needed.

EMPLOYEE CATEGORY:

Full-time, Temporary (Until February 1, 2026)

SALARY RANGE:

Grid 33- HEU - Community Subsector

DESCRIPTION:

As a Flex community support worker you are trained and able to work at any of our programs. You will have a home department but your assigned work location could change as often as daily. This position is key to supporting operations. The Progressive Housing Community Support Worker provides a range of supports, serving homeless/at risk individuals. The Community Support Worker is responsible for the daily operations of the facility including: intaking new participants into the program; updating client records; creating service plans with participants to support their goals. Support workers communicate effectively with clients and other staff; and maintain a clean safe and secure environment. The minimal barrier approach of the site will require excellent and flexible engagement skills. The Community Support Worker actively participates in building a skilled, cohesive, collaborative staff team, including demonstrating commitment to program principles. Flexibility may be required to meet the needs of the clients & mandate of the program.

QUALIFICATIONS:

Bachelor's Degree in relevant field such as Psych, Criminology or Social Work with: 2 year of related experience with emphasis on mental health, substance use homelessness and/or social services.
OR

Diploma/Certificate in Social services or health with 3 years related experience with emphasis on mental health, substance use, homelessness and/or social services.
OR

An equivalent combination of education and experience, including lived experience, may be considered.
AND

Current First Aid and CPR certification. Naloxone Training. Non-Violent Crisis Intervention training. Valid Class 5 driver's license and access to a reliable vehicle.

KEY DUTIES AND RESPONSIBILITIES

Provides a range of supports, serving homeless/at risk individuals. Support of clients who may be facing complex bio-psycho-social issues. Responsible for the daily operations of the facility including: intaking new participants into the program; food service; updating client records; communicating effectively with clients and other staff; and maintaining a clean safe and secure environment for staff and clients by participating in regular and timely needle sweeps. Coordinates with the participant to create a service and care plan. The minimal barrier approach of the site will require excellent and flexible engagement skills. Actively participates in building a skilled, cohesive, collaborative staff team, including demonstrating commitment to program principles; resolving conflict; assisting in orienting, training and mentoring of all staff, including casuals and peer supports.

SKILLS AND ABILITIES:

Extensive knowledge and experience of working with marginalized groups of people living with mental health and substance use. Extensive knowledge in harm reduction and overdose response (Naloxone) as well as Knowledgeable about current trends in illicit substances. Strong communication, conflict resolution and de-escalation skills. Physical ability to lift up to 50 lbs. Active listening and ability to communicate effectively in spoken and written English. Outstanding patience, tolerance, and anger control. Ability to identify effective methods of behaviour control and compensatory strategies. Ability to follow direction and instruction. Emotional resilience and compassionate. Positive and friendly attitude.

Keeping in line with our mandate of a low barrier approach, all of our sites are animal friendly

Job Types: Full-time, Fixed term contract

Pay: $31.54 per hour

Benefits:

Casual dress On-site parking
Application question(s):

Since our programs are a low barrier approach, we have animals at our sites. Are you comfortable with this? Do you have access to a reliable vehicle for work?
Licence/Certification:

Class 5 Licence (required)
Work Location: In person