Job Description

Job Overview

We are looking for a

friendly, detail-oriented, and organized Front Desk Administrator

to join our team. This role is crucial in providing excellent customer service and ensuring the smooth operation of our administrative tasks. The ideal candidate will have experience in a front desk or administrative role, preferably in a sports, medical, or dental office setting, and be proficient in using

Google Suite, QuickBooks, and scheduling tools

.

Key Responsibilities

1. Lesson Scheduling & Coordination

Manage lesson schedules based on customer bookings and instructor availability. Keep schedules up to date and ensure accuracy in all bookings. Communicate any schedule changes or cancellations to instructors and customers in a timely manner.

2. Customer Service & Reception

Welcome guests warmly, provide facility tours, and answer questions about ski machine training, memberships, and programs. Respond to customer inquiries via

phone, email, and WeChat

in a professional and friendly manner. Assist with ski lesson scheduling, rescheduling, and cancellations while ensuring accuracy and efficiency. Provide information on facility policies, safety guidelines, and equipment use. Support guests in selecting the right packages, lessons, or memberships based on their needs.

3. Equipment Assistance & Preparation

Assist customers in selecting and properly fitting ski boots, helmets, and protective gear. Ensure all ski equipment is adjusted correctly for comfort and safety. Help beginners with safety gear and provide guidance on proper usage.

4. Lesson Reminders & Follow-Ups

Send lesson reminders via

phone, WeChat, or email

to ensure attendance. Track attendance and notify instructors of any no-shows or delays. Address customer concerns regarding missed lessons or late arrivals.

5. Team Collaboration

Liaise with ski instructors, fitness trainers, and management to ensure seamless customer service. Support marketing initiatives by promoting events, camps, and special programs to guests. Assist in organizing group bookings, birthday parties, and private events.

6. WeChat & Email Communication

Respond promptly to customer inquiries and booking requests. Follow up on unanswered messages to maintain smooth communication. Ensure responses are

professional, clear, and helpful

to facilitate seamless bookings and scheduling.

7. Front Desk & Administrative Support

Maintain a

clean, organized, and welcoming reception area

. Assist with administrative tasks such as

record keeping, inventory management, and merchandise sales

. Handle customer concerns and escalate issues when necessary. Support team members to ensure efficient daily operations.

8. Weekend Availability & Cypress and Other Ski Resorts On-Site Support

Availability to work weekends as required

.

During snow season

, work at the Cypress mountain base to assist with

daily snow camp operations, coordinating instructors and clients

. Help manage

on-the-day scheduling adjustments, client inquiries, and any emergency situations

.

Qualifications

Proficient in Google Platform and Microsoft Office

. Strong administrative skills, including

data entry, scheduling, and filing

. Excellent customer service skills with

professional phone and email etiquette

. Experience handling

multi-line phone systems

. Familiarity with

QuickBooks and basic bookkeeping

is an asset. Ability to multitask and

efficiently manage front desk operations

. Previous experience in

a sports, medical, or dental office

is a plus.

Why Join Us?

Be part of a

dynamic, energetic and supportive team

where you'll play a key role in providing top-notch customer service and ensuring smooth operations. If you're looking for an opportunity to develop your skills while working in a friendly, fast-paced environment, we'd love to hear from you!

Job Type: Full-time

Pay: $3,000.00-$5,000.00 per month

Benefits:

Dental care Extended health care Flexible schedule On-site parking Paid time off
Experience:

customer service: 1 year (preferred)
Language:

Mandarin (required)
Work Location: In person

Expected start date: 2025-09-20