Job Description

Job Summary

The Server is responsible for providing an exceptional dining experience by taking orders accurately, delivering food and beverages promptly, and ensuring guest satisfaction from start to finish. This role requires excellent communication skills, attention to detail, and a genuine passion for hospitality.

Key Responsibilities

Guest Service

Greet guests warmly and provide menus and daily specials Take food and beverage orders accurately and promptly Deliver orders efficiently and ensure correct items are served Anticipate guest needs and respond promptly to requests Handle guest concerns or complaints professionally, escalating to a manager when necessary
Menu Knowledge & Upselling

Maintain thorough knowledge of the menu, daily specials, and promotions Provide recommendations and upsell items such as appetizers, desserts, and beverages Offer guidance on wine, cocktails, and beer pairings
Order Processing & Accuracy

Enter orders into the POS system quickly and accurately Ensure dietary restrictions and special requests are communicated clearly to the kitchen/bar Verify bills and process payments accurately, handling cash, credit cards, and tips responsibly
Cleanliness & Safety

Maintain a clean and organized section, including tables and service stations Follow all food safety and health regulations in accordance with Ontario public health standards Check guest identification to ensure compliance with AGCO alcohol service regulations
Teamwork & Communication

Collaborate with colleagues, bartenders, and kitchen staff to ensure smooth service Support teammates during busy periods or when help is needed Attend pre-shift meetings and participate in ongoing training
Professionalism & Reliability

Arrive on time, in proper uniform, ready to work Maintain a positive and professional attitude under pressure Demonstrate initiative to go above and beyond for guests
Qualifications

Previous serving experience preferred but not required Smart Serve certification (required in Ontario for alcohol service) Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Flexibility to work evenings, weekends, and holidays
Job Types: Full-time, Part-time

Pay: $17.60 per hour

Experience:

serving: 3 years (required)
Licence/Certification:

Smart Serve (required)
Work Location: In person