Job Description

Do you have a passion for helping people? Do you thrive in a fast-paced work environment? Are you looking to join an organization with a team-based focus?
We are seeking a Full-Time (up to 36 hours per week) Medical Receptionist to join our award winning Family Health Team. Our mission is “To provide leadership and excellence in comprehensive patient-centred primary care through education, research, innovation and care provision in a collaborative, sustainable, inter-professional environment”.
The Centre for Family Medicine’s academic Family Health Team is comprised of five sites and is an integral part of the University of Waterloo Integrated Health Building as well as the McMaster Waterloo Regional Medical Campus. We work in a fully computerized environment and encourage continued educational experiences. Our team currently consists of twenty five family physicians, nurse practitioners, nurse educators, registered practical nurses, medical receptionists, health educators, social workers, family and marriage therapists, dietitians, clinical pharmacists and specialist physicians. We are associated with optometry and a chiropractor.
Key Accountabilities:

• front line contact with patients
• greet and check in patients for appointments
• answer busy telephone lines
• book appointments or triage appropriately
• scan and label documents appropriately into patient electronic charts
• collect and reconcile third party billing
• complete medical forms
• and participate in other administrative tasks as required.

A successful applicant will possess the following:

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• Post-secondary education. Diploma in Health Office Administration from an accredited college an asset
• Minimum of one year of health office administrative experience within a medical facility, preferred
• Excellent organization and time management skills
• Excellent customer service skills
• Excellent computer skills including accuracy with typing
• Demonstrated ability to work collaboratively in a large team setting
• Excellent verbal and written communication skills in English
• Experience with Electronic Medical Records, Practice Solutions Suite (PSS), an asset

Our company benefits include:

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• Paid Personal Emergency Leave days (based on hours worked)
• Group Insurance - Life, AD & D and LTD
• Health Care Spending Account and/or RRSP
• Extended Health and Dental Plan
• RRSP Matching Program
• Annual paid - Team Day event
• Various recognition events throughout the year

At the Centre for Family Medicine we strive to offer an exciting and caring work environment. If this position is of interest to you, please send your letter of interest and your Curricula Vitae.
The Centre for Family Medicine Family Health team is a respectful and inclusive workplace. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at hr@family-medicine.ca for assistance.