Job Description

Job Summary

We are seeking a dedicated and customer-oriented Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

Greet and welcome guests upon arrival, providing a warm and friendly atmosphere. Manage check-in and check-out processes efficiently while ensuring accuracy in guest billing. Handle guest inquiries and complaints with professionalism, offering solutions to enhance their stay. Operate multi-line phone systems to manage incoming calls and assist guests promptly. Maintain accurate records of room availability and reservations using hotel management software. Conduct nightly audits of financial transactions, ensuring all accounts are balanced at the end of each shift. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues promptly. Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.

Qualifications

Previous experience in a front desk or guest services role within the hospitality industry is preferred. Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests. Strong customer service skills with a focus on creating positive experiences for guests. Proficient in phone etiquette, with the ability to manage multiple calls professionally. Familiarity with multi-line phone systems and hotel management software is an advantage. Excellent organizational skills and attention to detail to ensure accuracy in all tasks performed. Ability to work independently during night shifts while maintaining a high level of professionalism. Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests.
Benefits:

Dental care Vision Care Bonus pay Disability insurance Extended health care Life insurance On-site gym On-site parking Subsidized Shared Staff Accommodation
Schedule:

8-hour shift Evening shift Morning shift Night shift Weekend availability
Ability to commute/relocate:

Canmore, AB T1W1N5: Reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required)
Work Location: In person

Expected start date: ASAP

Overtime pay
Job Type: Full-time

Pay: $17.00-$20.00 per hour

Expected hours: 35 - 44 per week

Benefits:

Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Work Location: In person