Job Description

Join Our Growing Team at Trinity Hills Dental!

We are a fast-growing dental practice in West Calgary, located in the vibrant new Trinity Hills development. Our modern, 5-year-old office is looking for a Dental Administrator to join our awesome team!

We're seeking someone who is:

- Highly organized and detail-oriented

- A strong communicator and team player

- Committed to delivering excellent patient care

- Experienced -- minimum 2 years required

Position Details:

Full-time, Monday to Friday

Two evening shifts per week (until 7:00 PM)

No weekends!

Patient hours:

Monday & Tuesday: 10:30 AM - 6:30 PM

Wednesday & Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 3:00 PM

Duties

- Manage front desk operations by greeting patients and visitors with professionalism and courtesy.

- Handle incoming calls via a multi-line phone system, directing inquiries to appropriate dental staff.

- Maintain accurate and detailed electronic patient records in compliance with dental terminology and privacy standards; ensure all notes are complete, clear, and correct

- Schedule and confirm patient appointments, optimizing daily workflow and minimizing wait times; proactively follow up with patients to book pending or recommended treatments.

- Provide administrative support to dentists and hygienists, including data entry, scanning, and filing.

- Use dental software such as Cleardent and Recallmax

- Ensure the reception area and front office are clean, organized, and welcoming

- Work collaboratively with the dental admin team to streamline administrative processes and improve patient care experiences.

Requirements

- Previous experience as a dental receptionist or dental administrator in a Calgary-based dental office is strongly preferred.

- Thorough understanding of dental insurance policies, including direct billing, pre-authorizations, and follow-ups with insurances

- Familiarity with electronic records systems is essential; experience with Cleardent and Recallmax is highly desirable, but not necessary

- Solid knowledge of dental terminology to support accurate communication and documentation in a clinical setting.

- Exceptional organizational and multitasking abilities, especially in a busy, patient-focused environment.

- Comfortable operating standard office equipment and multi-line phone systems with professionalism.

- Excellent customer service and interpersonal skills, with a friendly and compassionate demeanor.

- Ability to work both independently and as part of a collaborative dental team.

- Demonstrated commitment to patient confidentiality and privacy protocols

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Benefits:

Company events Dental care On-site parking
Experience:

dental administration: 2 years (required)
Work Location: In person