Job Description

Overview
Re: Job Posting

Position: Team Lead

Site: Maple Leaf Square

City: Toronto, ON

Status: Full Time

Hours: 0700-1900 - Continental Days

Pay Rate: $19.19/hr.

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our guards; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

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The Security Site Supervisor working with the Manager\'s Security and Life Safety Manager at the Property will be expected to lead the Property in reaching the goals and objectives that have been iterated throughout this Agreement. This position is one of leadership, customer service, extensive emergency management experience, and outstanding diplomacy skills. The Security Site Supervisor is responsible for day-to-day supervision of the security and life safety program at the Property, and the provision of the Security and Life Safety Services at the Property. Working with the Manager\'s Security and Life Safety Manager at the Property, this supervisory position is tasked with managing all of the Contractor\'s responsibilities under this Agreement. The Security Site Supervisor will focus attention on maintaining company standards and industry best practice in the areas of Emergency Management, Operational Management, Personnel & Staffing, Budget & Administration, Health & Safety and other relevant Security & Life Safety Department functions. A critical component of this position is quality assurance to ensure overall compliance with required standards. The Security Site Supervisor will establish and maintain key contacts with internal, tenant, public authority, supplier, and security industry stakeholders. The position will also help to set goals for the Contractor\'s Personnel at the Property and ensure they are achieved and will focus on performance management and individual development in support of continued high standards and effective succession planning. The Security Site Supervisor will liaise regularly with the Manager\'s Security and Life Safety Manager at the Property and provide input to future planning and major security-related projects at the Property. A significant responsibility of this role is participation in the preparation, upkeep and testing of emergency response plans to ensure the Property is adequately prepared to deal with a wide range of potentially adverse incidents.

Job Skills / Requirements
Essential Job Functions:

The Security Site Supervisor will direct the day-to-day activities of all the Contractor\'s Personnel at the Property. The Security Site Supervisor will help to establish and maintain an effective and professional workforce by focusing on: (1) hiring candidates with knowledge, skills and abilities to perform specified duties and responsibilities; (2) training to a high standard; (3) mentoring and motivating; (4) equal and ethical treatment; (5) recognition and reward; and (6) leading by example.

• Emergency Management
• Operational Management
• Personnel and Staffing
• Budget and Administration
• Fire, Health and Safety
• Knowledge of the duties and responsibilities of all direct and indirect reports;
• Understands property management and property security and life safety needs;
• Good working knowledge of Microsoft Word, Excel, PowerPoint, Google products;
• Knowledge of security and life safety technology (i.e. CCTV, access control, fire alarm, intrusion) and other security-related systems;
• Knowledge and understanding of applicable federal, provincial and municipal legislation and regulations in the area of security and life safety management; and
• Sound knowledge of industry techniques and emergent trends in security and life safety management.
• Excellent written and verbal communication skills;
• Ability to motivate, coach and mentor;
• Strong analytical, problem solving and decision-making skills;
• Strong organizational, prioritization and time management skills;
• Tact and diplomacy in dealings at all levels of the organization;
• Ability to work in a challenging, fast-paced, multi-tasked environment;
• Flexible and adaptable in dealing with diverse situations and people;
• Good public speaking and presentation skills in group settings;
• Ability to delegate and empower effectively; and
• Team player.
• Support and promote the Manager\'s Green@Work and Joint Health & Safety program initiatives;
• Close and secure doors to prevent heat loss during colder seasons;
• Contribute to and maintain the Manager\'s emergency management plans including the Fire Safety Plan, Emergency Response Plan (including Evacuation Plan) and Business Continuity Plan;
• Develop, schedule and oversee monthly emergency drills and develop and conduct an annual fire evacuation drill;
• Ensure emergency contact lists (i.e. staff, tenants, suppliers, authorities) are maintained and up-to-date;
• Liaise regularly with the Manager\'s tenants in relation to emergency preparedness and response;
• Ensure the Contractor\'s Personnel are trained in and aware of relevant emergency-related protocols at the Property;
• Provide ongoing support and counsel to the Manager\'s tenants at the Property on security-related issues;
• Review security incident reports and identify adverse incident trends. Take follow up actions as necessary;
• Respond to calls for service and security-related incidents as required, and conduct other operational duties as assigned by the Manager\'s Security and Life Safety Manager at the Property; and
• Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending and use of basic motor skills; and
• Regular keyboarding and record keeping in written logs required.

Requirements:

• In addition to completion of the grade 12 certificate, a community college diploma (or equivalent business management qualification) in a security/life safety, risk management or criminology-related discipline is preferred or equivalent level of mature security experience;
• Completion of a supervisory management program upon assignment to the account;
• Three (3) years working in a commercial real estate security environment, in positions of increasing responsibility - or equivalent work experience; and
• One (1) year of security supervisory experience, ideally at one of the Manager\'s Properties or a property of comparably complex scope (i.e. large, mixed-use facility) - or equivalent work experience.

Highlights:

• Extensive Paid Industry Training
• Employer Paid Benefits
• Opportunities for Growth & Advancement

At the time of the interview applicant must be able to produce proof of completion of the following prerequisites:
1. Immunization Record
2. A Valid Ontario Security Guard License
3. Proficient in English (both oral and written)
4. Vulnerable Sector Check

Successful completion of the following requirements provided by Paladin are mandatory prior to placement:
1. First Aid & CPR - Level C
2. Management of Aggressive Behavior
3. Use of Force
4. Report Writing

1. Additional courses as assigned

Upon hire successful applicants will be required to complete the following Paladin online courses:
1. Customer Service
2. Patrol Procedures
3. Diversity Awareness
4. Finding The OHS Manual
5. Paladin OHS Orientation
6. Dealing with People with Mental Illness
7. Workplace Respect
8. Slips, Trips and Falls
9. Additional courses as assigned

Certification Requirements (Any) Management of Aggressive Behaviour (MOAB) Standard First Aid, CPR Level C Valid Ontario Security License Valid G Drivers License Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance

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