Job Description

Position:

Sales Associate

Ridley's Cycle opened in 1945 following Harold Ridley's return from WWII and has been family-owned and operated ever since. Ridley's Cycle's mission is to serve every type of rider in all our communities while offering the same kind of atmosphere Harold provided.

Ridley's Cycle is seeking a motivated individual who is looking for a full-time Sales Associate role at our Kensington location. This candidate would demonstrate characteristics like self-motivation, strong interpersonal skills, and excellent written and verbal communication skills.

Description

The Part-time Salesperson is on the front lines, assisting our customers in finding the products that best fit their riding needs. You are the customer's guide on all things bikes, making great recommendations, fostering great relationships, and supporting your customers in their bike journey.

Primary Duties

1. Meet and exceed sales targets on bikes, accessories, clothing and parts

2. Maintain and exceed an NPS score of 85 or higher

3. Meet all performance KPIs, including $/HR, Add Ons, and email capture rate

4. Engaging, guiding and assisting customers in a friendly, efficient manner

5. Greet customers within 10 Seconds of them entering the store

6. Maintain store presentation and cleanliness

7. Complete daily merchandising and restocking, ensure all products are represented on the sales floor

8. Follow up on customer Quotes and Leads

9. Assist in completing daily store maintenance checklist

10. Understand stocking needs and make suggestions where applicable

11. Ensure all products are accurately tagged, including formatting, price, description, etc.

12. Understand the community you are working in and help the Store manager and community relations to brainstorm and execute local events to drive brand awareness.

13. Help to prep Sales events by displaying sales items and display of POP

14. Participate in the completion of collecting transfers

15. Participate in daily huddles and debriefs

Performance Outcomes

Manage, inspire and lead

Maintain a positive attitude

Reply to emails within 24hrs (excluding days off)

Coachable

Sales targets and KPIs met and exceeded

Skills and Qualification

Experience in the bicycle industry

Expert bike knowledge - acquired through commitment to training

Excellent organizational and time management skills

Exceptional interpersonal skills, Ability to cultivate customer relationships

Strong written and verbal communication

Proficient POS (Ascend), vendor B2B sites and email tools

Coachable

Working Conditions

8 hours per day, 5 days per week.

30-minute unpaid lunch break and one 15-minute paid break

Ability to lift 50 lbs., carry and stack boxes up to 50 lbs.

Able to stand, walk and sit for extended periods

Compensation

$18-24/hr dependent on experience and bike knowledge

Paid Vacation time

Health Benefits eligible

Job Type: Full-time

Pay: $18.00-$24.00 per hour

Benefits:

Paid time off Store discount
Flexible language requirement:

French not required
Shift:

8 hour shift Day shift
Work days:

Weekends as needed
Education:

Secondary School (preferred)
Experience:

Bike sales: 1 year (required) Customer service: 1 year (required)
Work Location: In person