Job Description

Company Description

Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada's premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities - Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors' training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE's common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.



As a valuable member of the Conversion department at MLSE, you will be responsible for delivering championship service throughout the organization. Under the direction of the Conversions Manager and Assistant Manager, you will be expected to perform routine duties and complete tasks associated with the day-to-day activities of the conversion department within building operations group.

This includes, but is not limited to the scheduling, supervision and coordination of all staff, and facility readiness for event presentation for BMO Field and Coca Cola Coliseum.

The successful candidate must be able to work evenings, overnights, weekends, and holidays as the event calendar requires.

The ideal candidate for this role will perform well under pressure; remaining composed, organized, and able to manage multiple priorities simultaneously. We are leaders, innovators, creative thinkers and problem solvers with a passion for sports, entertainment, media and live events.

for a video of the amazing work that our Conversions team does to transform the arena.

Responsibilities:

• Oversee arena conversions and event operations for the department including but not limited to managing daily event checklists, creating unionized staff task lists, hosting shift briefings and responding to facility labor requests.
• Learning and understanding detail-oriented manual labour procedures in a fast-paced work environment
• Assist with overseeing third party vendors, preventative maintenance contracts, long term planning, shipping logistics and human resource activities.
• Support, coordinate, and schedule required training for all facility services staff including but not limited to forklift, ice resurface equipment, stage building, safe work and behavioral best practices.
• Direct supervision of up to 30 conversion staff at one time, ensuring all tasks are completed, meeting high standards and within strict time frames.
• Appraising performance of unionized staff, while rewarding, and addressing concerns.
• Assist with the inventory management process which includes but not limited to tools, hardware, furniture and uniforms.
• Coordinate and communicate with other department supervisors to ensure operational support for real time fan and venue issues with a focus on health and safety and the well-being of fans and employees.
• Key contributor in implementing standard operating procedures focused on the long-term success of the venues and wellbeing of mechanical equipment.
• Monitor, create and close work orders on the internal work order management software.
• Oversee the install and dismantle of conversion equipment, including but not limited to staging, hockey dashers and glass, concert curtain, retractable seating, concert chair set/strike, stage barricade to name a few.
• Collaborate with event coordinators in setting up and tear down of conference rooms, catering, premium spaces and dressing rooms before and after events.
• Continuously review departmental needs and recommend repairs, maintenance and special projects.
• Provide detailed shift reports, and comprehensive breakdowns for major arena events and conversions.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Minimum of 1-3 years of supervisory experience in Production/General Labour/Event Planning or equivalent combination of education and experience, within large multi-purpose arena, convention centers or warehouse work environment.
• Ability to work overnight/holidays/weekends shifts is required, though we do respect a work-life balance.
• Strong demonstrated leadership experience
• Experience in planning, overseeing, and executing events.
• Experience supervising in a unionized environment and weighing decisions with consideration to a collective bargaining agreement and Employment Standards Act
• Ability to multi-task and handle several projects at one time both individually and within a team.
• Ability to meet tight deadlines and make sound decisions while working under pressure.
• Strong organizational skills with impeccable attention to detail and the ability to prioritize work activities effectively and use time efficiently.
• Possess a professional demeanor and the ability to interact effectively with all levels of the organization and external contacts.
• Advanced knowledge of Microsoft Office (including, SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook).

Additional Information

Apply by: November 9, 2022

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.