Job Description

Scheduler - FT
Are you a person that thinks ahead and is always able to find a solution to any problem? Are you organized and able to switch gears on a dime? Do you like working in a fast-paced environment and answering calls? If this sounds like you, then we have the perfect position for you! We are looking for permanent full-time (25 - 40 hours) Scheduler that is driven, positive and who likes challenges. As a Scheduler, you will be reporting to the Scheduling Supervisor and will be responsible for finding people to fill vacant shifts. Please note that these positions are non-union. The successful candidates cannot also hold a unionized position. At CLGW, we take pride in the work that we do. You will be joining a team of dedicated and experienced professionals, who truly make a difference in the lives of others. Together, we provide support for over 500 people who have a developmental disability, and who live, work and play in Guelph and Wellington County. What You Will Be Doing? Your Responsibilities:

• Ensure schedules are up to date and are available for staff to view
• Identify and fill any open shifts as necessary by answering calls, identify replacement staff and track and record all occurrences in our scheduling system
• Schedule approved vacation time and other prearranged time off as needed and assigned by the Scheduling Supervisor
• Follow the Collective Bargaining Agreement (CBA), Shift Replacement Process, Employment Standards Act (ESA), and CLGW policies and procedures to ensure compliance with filling shifts, using applicable software
• Other associated duties, as assigned by the Scheduling Supervisor

What We Are Looking For? You Have:

• Post-secondary college diploma in a relevant field
• 1-3 years of experience in a similar position is an asset
• Clerical/administrative skills with excellent organizational with high attention to detail
• Pleasant telephone manner with strong customer service skills
• Demonstrate tact, diplomacy and confidentiality with great communication skills
• Computer proficient in Microsoft Office, Outlook, scheduling software
• Ability to make decisions quickly
• Ability to work independently
• Possess good collaboration, and problem-solving skills, ability to adapt well to new task

This department will be operating with a self-scheduling model. This provides an exciting opportunity for the team to collaborate to set the working schedule based on the coverage requirements, available resources and shift preferences. Hours may vary and may include shift rotations and weekends. All candidates must be available for shifts that range between the Scheduling office hours of 6:00am to 11:30pm, 7 days per week, including Statutory Holidays. CLGW is an equal opportunity employer. In accordance with the Ontario Human Rights Codes and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to CLGW in advance.