Job Description

•All Manitoba Liquor & Lotteries employees may apply. • •Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. •

•If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs. •



Job Purpose
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Reporting to the Director, Cyber Security, the Manager, Network Services is responsible for providing leadership and direction in the creation, development, implementation, and management of a reliable network infrastructure to securely support current and future network communications. The position will lead a team of network professionals and collaborate with cross-functional teams to ensure the design, implementation, upgrade, and stability of the wireless and wired networks, firewalls and switches, cloud, while maintaining network security, and defining and documenting network architecture. The Manager will ensure network services meet MBLL's business needs and technological requirements to ensure the reliable and secure operation of the network infrastructure to support business continuity.



Job Responsibilities
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• Lead the planning, design, and implementation of network architecture, ensuring scalability, reliability, and performance.
• Maintain networking infrastructure, associated processes, and systems in accordance with respective lifecycles including identification of the most efficient and cost-effective ways to deliver network services.
• Develop strategic program elements for highly available and resilient network communications and ensure alignment and support with Manitoba Liquor and Lotteries' (MBLL) Technology Roadmap.
• Balance resourcing requirements for networking staff and contractors for both project (business and IT) and supporting business operations including Service Level Agreements with "customers" and measurements against the defined and agreed upon SLA's.
• Supervise a multidisciplinary team, provide guidance, coaching, training, and mentorship to ensure the team's growth, development, and effective performance.
• Conduct performance evaluations and actively engage in performance development discussions.
• Mentor and motivate team members through employee career path development and training opportunities to encourage future succession planning and long-term strength of MBLL's IT department and its services.



• Collaborate with Human Resources to recruit and hire new employees for the ITS team, ensuring a skilled and diverse workforce.
• Ensure all staff and contract workers understand and adhere to relevant policies, compliance, regulations, and procedures.
• Determine, where required, staff discipline/corrective action within established policies/related documentation.
• Champion Corporate Responsibility (CR) by integrating CR practices into products, plans and work practices and by assessing the business and customer risks and opportunities associated with gambling, liquor, and cannabis products, as relevant.
• Champion MBLL's commitment to diversity, equity, and inclusion in talent development.
• Carry out all required duties and responsibilities of a supervisor of workers, as outlined under provincial safety and health legislation.
• Provide direct and/or functional supervision to contract staff. Recruit, manage and evaluate the performance of networking contract staff.



Primary Qualifications
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• Bachelor's degree in information technology, Computer Science, Business Administration, or an equivalent combination of education, certification, and experience in a related field.
• Extensive experience in an Information Technology department, IT project management, IT operations, or IT business operations with a minimum of 10 years of IT experience with emphasis on career progression from engineer to senior engineer, working on a large complex organization.
• Minimum of 5 years of demonstrated success and progressive experience in leading key Network and Telecommunications environments (architecture, infrastructure, technology support experience, preferably in Gaming, Retail and Supply Chain).
• Strong knowledge of project delivery methodologies, best practices, and operational procedures.
• Broad and In-depth knowledge of IT industry best practices, technologies, architectures, and emerging technologies across all IT domains (networking, servers, storage, application platforms, applications, software development tools and techniques, databases, internet, etc.).
• Demonstrated management experience with a view to efficiency, strong leadership and organizational skills, adoption of best practices, strong initiative and ability as a self-starter, excellent human resource management and labour relations skills, and planning and managing budgets.
• Experience developing business cases, RFP requirements, and evaluating responses for related technologies and services.
• Excellent oral and written communication skills, including presentation skills, meeting facilitation, and influencing.
• Recertification and upgrading are required to maintain certifications and keep up to date on new technology and changes in information technology.

Secondary Qualifications
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• Experience with information security environment including security standards and best practices. e.g., PCI / NIST / ISO 27001 is considered an asset.
• Training in project management or a Project Management Professional (PMP) designation is an asset.
• Accreditation in Information Technology Infrastructure Library (ITIL) Service Level Management is an asset.
• Expertise in Liquor, Gaming, and Cannabis Authority of Manitoba (LGCA) legislation and technical standards or other regulated industry is an asset.


A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package



Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee's basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee's long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependants. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits



Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.