Job Description

Position Summary

Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests.

Key Responsibilities

Check-in & check-out (ensure effective check-in and check-out procedures are followed for individual and group/tour activity)


Addressing telephone and in-person inquiries


Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guests' rooms and deliver items to guests at their request on an as-needed basis


Maintain room security by providing effective key control & confidentiality


Record requests for special accommodations, suites and/or in-house packages. Check daily for out-of-order rooms, VIP rooms, and special accommodations requests, and ensure all Pre-registrations are done correctly


Follow shift checklists to ensure all duties are completed in a timely manner


Must maintain proper balance and knowledge of daily transactions and float responsibilities


Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy


Achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complains are acted upon in accordance with hotel and Company policy


Maintaining and balancing sales from the in-lobby kiosk for guests


Maintaining the guest business center area, including stocking paper and assisting guests with computer inquiries; and all necessary additional duties as assigned.

Education and Qualification Requirements

Minimum 1-year experience in full-service hotel, preferred


Basic computer skills: Microsoft Word, Excel, Internet


Knowledge of area and surrounding attractions


Working knowledge of reservations system to perform booking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc.


Ability to successfully obtain a Gaming License


Previous cash handling experience required; and


Excellent verbal communication skills.


Bilingual (English/French) is an asset but not required

Work Environment Considerations

Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)


Willing to submit to a criminal record check with results acceptable to our organization, standards and position





Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.